Certified TechnicianThe Certified Technician is responsible for safety, quality work associated with Get Ready, and Refurbishment activities to all WS products. The Certified Technician is expected to fully comply with all WillScot policies and all relevant WS regulations. Success in this role will be dependent on the ability to conduct branch operations activities in a safe, cost-efficient, and high-quality manner.SafetyActs in accordance with WillScot Safety, Transportation, and Environmental PoliciesLeads and acts to promote employee health and safety results through creating a safer workplace, DuPont STOP, training and observations, and regularly scheduled assessments of the branchAttends periodic safety meetingsMaintains a clean and organized work area*If applicable to the position: operates company vehicle safely and maintains a valid driver's license and excellent driving record free from pointsFleet & Efficient Use of ResourcesEnsures that trailers are ready for scheduled delivery dates with high 1st time quality, and within established accuracy parameters +/- 10%Performs repairs, and modifications (where applicable), to all products to include framing and finish carpentry, electrical, flooring, plumbing, painting, running gear, and all other facets of modular building repairPerforms certified trades work on units on at least one of the following: plumbing, electrical, carpentryMaintains proper inventory levels of all equipment, tools, and materials required to complete daily service tasksPerforms service-related tasks in the yard, as requested by the Branch Operations Leader/Production Supervisor, to include check-in/out (off/on rent) inspections of off rented buildings by physically inspecting to determine repair scope of work, as well as damages for invoicing the customer. Create floor plan drawings as needed and relocate fleet units within the branch lotPerforms HVAC system checks and maintenance per company guidelinesMay be assigned all duties pertaining to Field Service Tech (see JD) as business dictatesCustomer FocusUses Net Promoter System (NPS) to provide timely correspondence and to address internal issuesEnsure On Time in Full Deliveries and ReturnsDrives high levels of product quality (<60 day call & First Time Quality)Additional ResponsibilitiesConduct service calls in branch territories as assigned.Closes up multi-sectional units and ensure doors and windows are secured on the idle fleet.Assists in ordering materials and unloading material deliveriesForklift operationsOffice maintenance and repair as assignedProvides training and direction to other service personnel to ensure standard work instructions, best practices, work orders, timesheets, and company guidelines are followedOther duties may be assignedEducation and Qualifications:High School diploma or equivalentMust possess valid EPA Universal CertificationAbility to work independently in a fast-paced environmentSome knowledge of computers is necessary and good communications skills are required for dealing with customers, salespeople, contractors, shop personnel as well as WillScot employees at various branch locationsMust have knowledge and experience with one or more of the following: carpentry, electrical, plumbing, welding, HVACIf performing trade related duties, must have knowledge and experience with applicable equipment and must hold appropriate licenses as required by lawPreferred Education and Experience:Prior knowledge and/or experience working within a warehouseFlexibility to work variety of environments from indoor office settings, outdoors, customer construction sites, to branch shopAbility to use standard office equipment (i.e., computer, phone, photocopier, fax, email, etc.)Excellent customer service and communication skillsPhysical Requirements:Able to lift up to 50 lbs. without strainAbility to work outdoors in extreme weather conditionsAble to be on your feet up to 8 hours (daily)Ability to work with a variety of hand tools in a proficient mannerAbility to climb a ladder up to 25 feetEyesight and Auditory Skills must be sufficient to meet safety expectations of the positionAbility to stand and perform manual labor for multiple hours (daily)