Change Management Lead

Change Management Lead Salesforce Modernization

Location: Baltimore, MD (Hybrid)

Job Summary

STAFFXPERT LLC is seeking a Change Management Lead on behalf of our client in Baltimore, MD to support a large-scale Salesforce modernization initiative. This leadership role will drive organizational change, stakeholder engagement, user adoption, training strategies, and business transformation efforts to ensure successful implementation and long-term adoption of a modernized service management platform. The ideal candidate will have a strong background in change management, enterprise technology implementations, stakeholder communications, and cross-functional collaboration.

Key Responsibilities

• Lead and execute organizational change management strategies for enterprise-wide Salesforce modernization initiatives.

• Drive stakeholder engagement, user readiness, and adoption across multiple departments and business functions.

• Apply structured change management methodologies to support smooth transitions and minimize resistance.

• Partner with business leaders, technical teams, and operational stakeholders to align project objectives and organizational goals.

• Facilitate workshops, requirements-gathering sessions, and change impact assessments.

• Develop and manage communication plans, training programs, user guides, and support materials.

• Monitor user adoption, training effectiveness, and organizational readiness metrics to identify improvement opportunities.

• Support process optimization initiatives by analyzing workflows and recommending operational enhancements.

• Identify and mitigate risks related to change adoption, business continuity, and user engagement.

• Maintain project documentation, governance processes, and best practice standards.

• Prepare executive-level reports and presentations outlining project progress, adoption trends, key risks, and recommendations.

Required Qualifications

• Bachelor's degree in Business Administration, Organizational Leadership, Public Administration, Psychology, Management, or a related field.

• 5+ years of experience leading organizational change management efforts for large-scale technology, CRM, ERP, or digital transformation programs.

• Experience supporting Salesforce or similar enterprise platform implementations.

• Strong expertise in change management frameworks and organizational transformation methodologies.

• Proven experience managing stakeholders across multiple teams and organizational levels.

• Strong knowledge of project management principles and Agile delivery environments.

• Excellent communication, facilitation, presentation, and relationship-building skills.

• Strong analytical, problem-solving, and decision-making abilities.

• Ability to manage multiple priorities in a fast-paced, collaborative environment.

Preferred Qualifications

• Master's degree in Organizational Development, Business Administration, Organizational Psychology, or a related field.

• Professional certifications in Change Management, Organizational Development, Project Management, or Salesforce.

• Experience working in government, public sector, or highly regulated environments.

• Experience with user adoption, digital learning, and training enablement platforms.

• Knowledge of learning management systems and enterprise training program development.

• Familiarity with complex systems integrations and large-scale operational transformation initiatives.