Change Project Manager

Description: This Sr. Project Manager leads stakeholder engagement and change enablement for a large banking transformation program impacting a diverse client base. This role designs and executes communication strategies, readiness programming, and client onboarding activities that ensure a smooth transition with minimal business disruption. By guiding clients through adoption, training, and validation activities, the CSM helps maintain client confidence and operational continuity throughout the migration.Focus: Change Management & CommunicationCore Responsibilities:Working not only with client managers and stakeholder, but client’s customer stakeholders to lead change management initiatives, operational expectations and ensure daily communication is established for benchmarking and status updates.Coordinating and conducting client meetings.Develop and distribute client notification letters, FAQs, and RM Playbooks.Coordinate the T-30 through T-Day communication cadence.Onboard clients for UAT, validate feature readiness, and deliver training/runbooks.Conduct readiness assessments evaluate results and present findings in a logical and easy-to-understand mannerMeasure progress/behavior and apply pivot approach if necessaryRequirements:7+ years in a Project Management role, with experience in change, operations and client/vendor relationship managementExceptional communication skills and experience in banking client services or RM enablement.Ability to manage complex audience segmentation (Retail vs. Wholesale vs. Transmission-enabled).Refine, lead and execute plans enabling faster adoption, greater utilization, and higher proficiencyIdentify and escalate risks while managing multiple workstreams.Communicate status updates, blockers, and priorities to key stakeholders, engaging the right cross-functional teams.