5-6 month engagement to define current-state process, define future-state technology enabled process. As well as define process and functional requirements and role-based manual test scenarios.
Maximum 20 hours per week.

Project manager will be managing the project while the business analyst takes point for process modeling for current-state , coupled with requirements definition to support process roles and end user experience leveraging an online reservation and permitting platforms (1.5 months). Followed by future-state process modeling by partnering with subject matter expert platform implementer to lean and automate current state and define best self-service experience for constituents 1.5 months). 2-3 months to track implementation against requirements, process flows. Shift focus to guide teams in role-based testing plan and execution.

1) Business Analysis Process Engineering

a. Lead multiple departments through current-state process flows and associated role definition as well as role gapsin current state reservation and permitting processes.

b. Lead same departments through future state vision and operations future-state process flows and associated procedural documentation for business operations reflecting utilization with contributions from selected solution implementation subject matter expert.

c. Lead the project sponsors, project customers and project manager through prioritization of the gaps and development of recommendation to address the gaps exposed for business process change, platform automation.

d. Lead business and platform implementer through definition of platform submission flows and communication methods for smooth and well-informed constituent self-service experience and vendor self-service experience.

2) Test Execution

a. Develop the project Test Management Plan utilizing the IST Project Management Office template.

b. Where necessary, work with the business and vendor to refine requirements in areas specificity is required to ensure the resulting requirements are testable.

c. Provide oversight and guidance to business test leads in development of comprehensive, manually executed functionality test scripts for user testing, interface testing and data testing. Responsible for ensuring quality of test scripts that are developed.