Chick-fil-A Kitchen Manager

• Hire, coach, and develop a high-caliber team of back-of-house employees.

• Handle all employment decisions related to the kitchen team — including interviewing, onboarding, discipline, and termination — in a way that upholds Chick-fil-A’s standards and culture.

• Foster a culture of excellence, collaboration, and accountability.

Operations & Quality Control:

• Lead all aspects of food production and delivery in the back of the restaurant.

• Develop and implement systems to maximize efficiency, minimize waste, and produce food that meets Chick-fil-A’s highest quality, taste, and safety standards.

• Monitor and respond to taste of food scores and customer feedback to drive continual improvement.

 Inventory & Cost Control:

• Take ownership of all food, paper, and related inventories.

• Implement controls to minimize waste, theft, and over-production.

• Manage food and paper cost to align with or outperform budgeted goals.

• Perform regular inventories, track usage, and adjust pars and orders to match production needs.

 Team Development:

• Develop and execute training plans for all back-of-house team members.

• Provide ongoing feedback, mentoring, and performance reviews.

• Foster a culture of growth and opportunity within the team.

• Perform 1-on-1 meetings with the leadership team.

 Communication & Collaborative Leadership:

• Communicate effectively with the General Manager, Kitchen Director and other department heads.

• Provide insight into back-of-house operations to aid in decision making.

• Lead by example and motivate team members to pursue excellence.

• 1+ years of restaurant or kitchen leadership experience (preferably in QSR).

• Ability to perform all back-of-house roles proficiently.

• Strong organizational, communication, and interpersonal skills.

• Ability to handle pressure, resolve problems quickly, and make decisions in a fast-paced environment.

• Experience in cost control, food inventory, and supplier management.

• Commitment to Chick-fil-A’s culture of service, excellence, and stewardship.

• 40-50 hours weekly requirement .

• Available to open and close the restaurant once a week.

• Staff retention and morale: low turnover, strong team culture.

• Food and paper cost: meeting or beating industry and Chick-fil-A benchmarks.

• Taste of food scores: consistently meeting or exceeding goals.

• Cleanliness, food safety, and health scores: in compliance with health codes and Chick-fil-A standards.

• Training and promotion: developing future leaders from within the team.