About the RoleAs Senior Vice President of Operations (SEA), you’ll lead large-scale, multi-site operations across the Philippines and the region. You’ll be responsible for driving performance, client satisfaction, and operational strategy while managing complex accounts and high-performing teams.This role sits at the leadership table, reporting directly to the COO.Key ResponsibilitiesDefine and execute regional operational strategy aligned with business goalsOversee multi-site operations ensuring KPIs and SLAs are consistently metDrive quality frameworks and continuous improvement initiativesManage large enterprise client relationships and ensure delivery excellenceLead, mentor, and scale high-performing operations teamsOptimize processes through automation and efficiency improvementsOwn budget planning, cost optimization, and profitabilityIdentify risks and ensure compliance with regulatory and client requirementsMust-Have Qualifications10+ years in senior leadership roles within large organizationsMinimum 5 years managing multi-site BPO operations in the PhilippinesStrong track record in operational performance, quality, and client satisfactionExperience handling multiple large accounts/clients simultaneouslyProven financial management and budgeting experienceStrong leadership experience managing large, diverse teamsBachelor’s degree in Business, Operations, or related fieldGood-to-HaveMBA or advanced degreeExposure to emerging technologies and automation in BPORegional / SEA leadership experienceWhy Join UsDirect impact on regional strategy and business outcomesLeadership visibility with executive stakeholdersOpportunity to scale operations across SEAWork with high-growth global clients and complex portfoliosWork Location & TravelBased in the PhilippinesDomestic travel: ~40%International travel: ~10%