Vivo HealthStaff is recruiting for a Chief Operating Officer for a group of community health clinics in the San Francisco Bay Area.

The Chief Operating Officer (COO) is responsible for overseeing overall operations and service excellence objectives across all clinic locations. This role provides leadership in developing, implementing, and managing standards, systems, policies, and procedures aligned with the organization’s strategic initiatives.

The COO leads and supports directors, managers, supervisors, and operational staff at each clinic to ensure operational efficiency, patient and staff satisfaction, budget adherence, revenue and visit targets, and performance on quality goals. The COO works closely with site leaders to strengthen staff supervision, team development, and workflow optimization.

Collaborating with the Chief Medical Officer (CMO), Chief Dental Officer (CDO), and Chief Behavioral Health Officer (CBHO), the COO helps achieve the organization’s strategic priorities and fosters effective relationships between clinical and operational teams.

The COO partners with the Chief Health Services Officer (CHSO) to align core clinic operations with ancillary and support service lines, driving growth and corporate success. The COO also contributes to service line expansion and special projects in collaboration with the CHSO.

The COO ensures all clinic campuses comply with federal, state, and local regulations and meets contractual requirements from regulatory entities. As a key member of the Executive Leadership Team, the COO plays a vital role in the organization’s success.

Responsibilities:

• Provides leadership, support, and mentorship to clinic site operations leaders to enhance productivity, cost management, patient experience, quality improvement, safety, staff engagement, and regulatory compliance while fostering innovation in care delivery.
• Translates strategic priorities into operational goals, ensuring measurable and sustainable results through effective communication, accountability, and resource alignment.
• Collaborates with the CMO, CDO, CBHO, and CHSO to standardize health center operations across sites.
• Participates in developing long-term strategic plans and objectives.
• Gathers and evaluates information from multiple sources to identify operational challenges and determine optimal solutions.
• Establishes systems to attract, develop, and retain talent, creating a growth-oriented work environment to meet organizational challenges.
• Ensures compliance with federal, state, and local laws and timely reporting to relevant agencies.
• Participates in leadership meetings to guide organizational strategy and tactics.
• Evaluates the operational team structure and performance, recommending adjustments, promotions, or corrective actions.
• Resolves issues related to staffing, programs, services, patient grievances, and resource utilization.
• Prepares accurate annual operating budgets for review and approval, manages operations within the budget, and reports progress and challenges.
• Supports the development and implementation of the organization’s quality improvement program.
• Performs other duties as assigned.

Supervisory Responsibilities:
Manages Operations Directors and related staff, as well as the Director of Patient Services and selected subordinate staff.

Qualifications:

Education and Experience:

• BA/BS degree in a related field required.
• Master’s degree in business, healthcare, public administration, or a related field preferred, or equivalent experience.
• 10+ years in a leadership role within an FQHC or FQHC-Look Alike organization required.

Required Skills and Abilities:

• In-depth knowledge of FQHC regulatory requirements.
• Strong management, mentoring, and supervisory skills.
• Strategic thinking and execution capabilities.
• Proven success in multi-site operations.
• Excellent communication and presentation skills for diverse audiences.