Position Details
Chief Operations Officer Apply
Job Description
About Imedview:
Imedview is a claims and litigation service partner with over 20 years of experience in the industry! Our expertise allows us to proudly service both legal and insurance professionals nationally. With a passion for delivering an outstanding client experience and building lasting relationships, we’re growing fast.
Why Imedview?
Proven Success: From a team of 10 to over 140 employees, with a retention rate of 90%+.
- Award-Winning Culture: Voted a “Great Place to Work” for six consecutive years.
- Client-Centric Approach: We’re more than a vendor - we’re a trusted partner.
If you’re passionate about customer engagement, thrive in a fast-paced environment, and love going above and beyond for clients, we want to hear from you!
Location Priority: We’re highlighting candidates in New York (NY), New Jersey (NJ), and Massachusetts (MA) to strengthen regional collaboration. While we offer remote flexibility, these states are key to our growth strategy.
About the COO role
As our chief operating officer (COO), you will be responsible for overseeing all aspects of Imedview’s daily operations. You will work closely with our executive team to develop and implement strategies that improve efficiency, productivity, and profitability. You will be responsible for leading and managing all operational departments, including finance, marketing, human resources, and customer service. Additionally, you will provide guidance and support to all employees to ensure that our company goals are met.
The COO will be a strategic partner to the CEO and leadership team, translating vision into execution, building strong systems, and ensuring the company can scale efficiently as we continue to grow. This role is ideal for a hands-on operator who is adept at balancing strategy with execution and creating structure, clarity, and accountability.
COO responsibilities include:
- Leading Operational Teams
- Lead and scale operational teams across the organization, fostering a culture of accountability, performance, and continuous improvement.
- Overseeing day-to-day business operations and processes
- Oversee day-to-day business operations, ensuring processes are efficient, scalable, and aligned with strategic objectives.
- Implementing strategies to improve the accuracy, efficiency, and productivity of operations
- Design and execute operational strategies that improve accuracy, efficiency, productivity, and profitability.
- Managing and optimizing company resources, including human capital and technology
- Optimize company resources, including human capital, systems, technology, and infrastructure, to support sustainable growth.
- Collaborate with other leadership team members [CEO, CFO, BDO, CTO, HR, BA], to develop and implement business strategies
- Partner closely with the executive leadership team (CEO, CFO, BDO, CTO, HR, BA) to translate business strategy into executable operational plans.
- Aligning Operational goals with the brand hallmarks and image
- Ensure operational goals remain aligned with the company’s brand hallmarks, values, and market positioning.
- Monitoring key performance indicators (KPIs) and driving continuous improvement
- Establish, monitor, and act on key performance indicators (KPIs) to drive data-informed decision-making and continuous improvement.
- Collaboration on company budgets and commercial real estate management
- Collaborate on budgeting, forecasting, and financial planning, including oversight of commercial real estate and facilities management.
- Analyze financial and operational data to identify areas for improvement
- Analyze financial and operational data to identify risks, opportunities, and performance gaps, and implement corrective actions.
- Develop and maintain relationships with key stakeholders, including clients and vendors.
- Develop and maintain strong relationships with key stakeholders, including clients, vendors, and strategic partners.
- Ensure compliance with applicable laws and regulations, align with all company policies and procedures are followed
- Ensure full compliance with applicable laws, regulations, and internal policies, embedding strong governance and risk management practices.
- Stay up to date with industry trends and best practices to identify opportunities for growth and improvement
- Stay informed on industry trends, best practices, and emerging technologies to identify opportunities for operational innovation and growth.
Benefits:
• 401(k)
• 401(k) employer contribution
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time off
• 1 Hour Paid Lunch
