CHILD SUPPORT SERVICES OFFICER Apply
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
BILINGUAL CHILD SUPPORT SERVICES OFFICER 1
Job Location:
Division of Child Support Services (DCSS)
Address: 6010 North 57th Drive, Glendale, Arizona 85301
Posting Details:
Salary: $17.2689 hourly
Grade: 16
Closing Date: February 2, 2024
Job Summary:
The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Bilingual Child Support Services Officer 1 with the Glendale Office. This position is responsible for front desk duties that include heavy direct client contact handling face-to-face inquiries with the public; providing support to Child Support Services Case Managers, including ordering documents, conducting research and analysis, interviewing parties related to a case, prioritizing case management activities, and updating the automated case management system.
Job Duties:
- Assist customers in reviewing/explaining the child support process related to documents, timelines and information required for a case to move forward.
- Research automated system to verify information and ensure customers receive the correct forms and information.
- Assist applicants in reviewing for completion of applications, forms and legal documents.
- Scan/image cases and documents.
- Set up all incoming child support cases within the required federal timeline.
- Review incoming correspondence and respond accordingly.
- Complete research to determine locations of case-related parties.
- Review, research, and verify accuracy of data received through automated systems and applications.
- Create and update case files.
- Obtain all court documents from clerks of the courts.
- Prepare statistical reports.
Knowledge, Skills & Abilities (KSAs):
- Computer software applications, i.e. Microsoft Office applications and Google tools.
- General familiarity with office equipment, i.e., scanners, copiers and fax machines.
- Interviewing techniques and investigative procedures.
Skill in:
- Providing customer service (with heavy public and phone contact).
- Excellent communication skills (both oral and written).
- Proficient in conducting research and investigating information.
Ability to:
- Work independently within established guidelines; follow set policies and procedures as r related to job duties to ensure timeliness, data reliability and accuracy.
- Apply rules and regulations to varying situations; use sound judgment.
- Determine appropriate documents/correspondence to notify case-related parties of pending actions.
- Maintain professionalism when interacting with consumers and staff at all levels; work as a team member.
- Bilingual DCSS Case Manager Supports must take and pass, pursuant to Department standards, a Bilingual Spanish conversation test as well as have the ability to communicate competently in English and Spanish (written and verbal).
Selective Preference(s):
- Experience with interviewing, research/investigating, customer service in a fast-paced environment.
- Candidate will be bilingual in English and Spanish.
Pre-Employment Requirements:
- If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate drivers license, complete all required training, and successfully pass all necessary drivers license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
- Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
- Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
- Candidate shall have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults.
Benefits:
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
- Sick time accrued at 3.70 hours bi-weekly
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
- Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions about this career opportunity, please contact Mary Hernandez-Navarrette at (480) 364-3457 or daashr@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Mary Hernandez-Navarrette at (480) 364-3457 or daashr@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.
