Overview Chronic Care Manager (Medical Assistant, CNA, Healthcare Professional) at Insight Health Systems. The CCM is responsible for managing a panel of patients with chronic conditions, providing non-face-to-face care management services, ensuring continuity of care, and assisting patients in navigating their health journey. This is a remote position requiring a HIPAA-compliant private workspace with reliable internet and the ability to use multiple web-based tools and electronic health record (EHR) systems. Base pay range $15.00/hr - $19.00/hr Benefits for our Full Time Team Members Comprehensive health, dental, and vision insurance coverage Paid time off, including vacation, holidays, and sick leave 401K with Matching; offerings vested fully at 3 months of employment with eligibility to contribute Short & Long Disability, and Life Term insurance, complementary of Full Time Employment Additional supplementary coverages offered at employee’s elections: Accident, Critical Illness, Hospital Indemnity, AD&D, etc. Duties of Medical Assistant (Chronic Care Associate) Conduct outreach to assigned patients with chronic conditions via text-based programs, phone, and other systems as needed to provide care coordination and support. Document all patient interactions, goals, and care plans accurately and timely in the EHR system. Monitor patients’ progress toward health goals and escalate concerns appropriately to clinical leadership. Serve as a resource and advocate for patients, assisting with medication adherence, appointment scheduling, and education about their conditions. Collaborate with providers and care team members to ensure continuity and quality of care. Maintain strict patient confidentiality and comply with HIPAA and all organizational privacy and security protocols. Other duties as assigned Qualifications Demonstrates eligibility to work for any employer in the U.S. High school diploma, GED, or suitable equivalent required. Associate's or Bachelor's Degrees strongly preferred in healthcare or biology related fields. Previous healthcare experience preferred Previous experience as a Medical Assistant or CNA desired Ability to provide excellent customer service to show superior patient care Demonstrates enthusiasm and drive Able to work compassionately with patients and coworkers to exhibit patient care second to none Exudes respect and flexibility to impact the workplace positively Ability to relate and work effectively with others; works well within a team environment Excellent verbal and written English communications for safe and effective patient care and documentation Willingness to participate in goal-setting and educational activities for professional advancement Previous experience and familiarity with EMRs is preferred Able to work in a fast-paced environment Strong attention to detail Equal opportunity statement Insight is an equal opportunity employer and values workplace diversity! Seniority level Entry level Employment type Full-time Job function Health Care Provider Industries Hospitals and Health Care #J-18808-Ljbffr