Cisco Certified VoIP Engineer (Hybrid) Apply
Job Title: Cisco Certified VoIP Engineer (Hybrid)
Location: Richmond, VA
Duration: 6+ Months
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $60/hr. on C2C
Interview Type: Both Webcam & InPerson
Client: State of Virginia
Note: Candidates MUST be willing to work on call scheduling every 4th week of the month and will be paid hourly rate Not OT rate
Job Description:
Virginia Tax is seeking a Cisco Certified Voice Engineer with 5+ years of experience to ensured continued operations for our VoIP telephony and other communications.
The successful candidate will monitor CISCO RTMT, Splunk (SIEM) and other monitoring tools, user and system actions, and logs for problems for proactive resolution. In addition, this position will triage and resolve user tickets and document all remediation thoroughly and accurately. And lastly, develop and implement automation solutions to improve efficiency and accuracy of communications operations.
Critical Duties & Responsibilities:
Facilitate Real-time communications for the Department, including Voice, Call Centers, Faxing, Workforce Management, Quality Management, 24-7 Integrated Voice Response Hotlines, and other Call Center scripts.
Evaluate and manage the deployment new releases of products including but not limited to Verint Workforce Optimization, Cisco Unified Call Manager, Cisco Unified Contact Center Express, E911 and Emergency Notification Systems, and Biscom Enterprise Fax solutions. Manage and support deployment of new VOIP end-points including phones, VPN phones, and conference phones.
Plan, organize, coordinate, assign, schedule, and monitor work with staff to work with business units to design, develop, test, and deploy custom Auto Call Distributor, Computer Telephony Integration and Intelligent Voice Response scripts to support the Agency's goals.
Plan, organize, coordinate, assign, schedule, and monitor installations, upgrades, and maintenance of servers and clients.
Collect and analyze data, troubleshoot, and help with decisions.
Utilize and adhere to Agile/Kanban methodology and other departmental work management practices and principles and successfully manage assigned projects. Contribute to the use and success of structured project management tools and methods including analysis and design, milestone monitoring and identification of critical path milestones.
Work assigned tickets for all supported infrastructure systems and devices.
Skill Matrix
| Skill | Required /Desired | Amount | of Experience |
| Considerable experience with automated systems development life cycle concepts and procedures | Required | 7 | Years |
| Knowledge and experience troubleshooting, configuring networks including SIP Voice Protocols | Required | 5 | Years |
| Knowledge and experience managing, deploying, configuring, and maintaining Cisco Unified Call Manager CUCM, Cisco Unity Voice Mail, Jabber, Cisco Un | Required | 5 | Years |
| Ability to analyze user requirements and design effective specifications for complex modifications | Required | 10 | Years |
| An active Cisco VoIP Certification is required (pls upload under the Reference Tab) | Required | 0 |
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Recruiter Details:
Recruiter Name: Susheel at gsksolutions dot com
Contact Number: Eight three two-Nine nine zero-Two four two seven
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
