Job Description: **PLEASE READ - HOURS AND ONSITE DETAILS**
NIGHT SHIFT POSITION
HOURS ARE 6PM- 6AM
THIS INCLUDES WEEKENDS AND HOLIDAYS

This is NA% ONSITE - NO REMOTE WORK.

SCOPE OF THE PROJECT:
THIS WILL BE A 12-MONTH CONTRACT WORKING AT THE CLEMSON UNIVERSITY INFORMATION TECHNOLOGY CENTER WITH THE POSSIBILITY OF EXTENDING 36-MONTHS.

DAILY DUTIES / RESPONSIBILITIES:
MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS FOR CLEMSON CCIT.

MONITORS CLEMSON NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES SIMPLE STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE NETWORK CONTROL CENTER.

CONFIGURE NETWORK AND SYSTEM RESOURCES, AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES.

PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.

MONITORS MAINFRAME, APPLICATIONS AND BATCH PROCESSING. RESPONDS TO ISSUES, ALERTS, INCIDENTS, TICKETS AND RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. MEETS AGREED SLA TIME REQUIREMENTS.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
IP NETWORK TROUBLESHOOTING
DNS CONFIGURATION
UNDERSTANDING OF MONITORING TOOLS (SPLUNK, SOLARWINDS)
MICROSOFT OFFICE SUITE
SERVER BATCH SCRIPTING
TECHNICAL WRITING EXPERIENCE

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
LEADERSHIP SKILLS
STRONG CUSTOMER SERVICE
SELF-MANAGEMENT
WEB PROGRAMMING

REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA OR EQUIVALENT
Additional Sills: REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): IP NETWORK TROUBLESHOOTING DNS CONFIGURATION UNDERSTANDING OF MONITORING TOOLS (SPLUNK, SOLARWINDS) MICROSOFT OFFICE SUITE SERVER BATCH SCRIPTING TECHNICAL WRITING EXPERIENCE

Skills:

Category Name Required Importance Level Last Used Experience Database Platforms Scripting Language experience Yes 1 Advanced Within 6 Months 2 - 4 Years Documentation/Language Technical writing Yes 1 Advanced Within 6 Months 2 - 4 Years Miscellaneous Customer service skills No 2 Miscellaneous Leadership skills No 2 Networking & Directories Understanding of computer and network operating system fundamentals (e.g. operating systems, applications, storage, networking) Yes 1 Advanced Within 6 Months 2 - 4 Years Packaged Applications Microsoft Office Suite Yes 1 Advanced Within 6 Months 2 - 4 Years Programming Languages Programming experience No 2 Protocols Knowledge of networking protocols, including TCP/IP, HTTP, NTP, DNS, MLLP, NDM Yes 1 Advanced Within 6 Months 2 - 4 Years