Claims Analyst

Descriptions & requirementsAbout the role:As a Claims Representative with TQL, you will be a vital part of the company’s risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach. This role requires a high attention to detail, customer service, and investigative mentality to ensure we continue to have the best Claims team in the industry.What’s in it for you:$17.50 - $22/hr.Comprehensive benefits packageHealth, dental and vision coverage401(k) with company matchPerks including employee discounts, financial wellness planning, tuition reimbursement and moreAdvancement opportunities within structured career pathsMonthly team competitions and contestsEmployee referral bonusesCertified Great Place to Work with 900+ lifetime workplace award winsWhat you'll be doing:Research reported claims and determine validity of the claimManage the documentation and submission process of each claim in your portfolioDiligently follow up on claims and insurance companies on behalf of TQL and our customersCollect all necessary documents and information to file, investigate and help resolve claimsContact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippersWork with Accounting and Collections staff to resolve carrier and customer accounting issues related to claimsWhat you need: Experience in claims, insurance, fraud or another related field preferredStrong, independent decision-making skills while maintaining great relationships with the sales departmentAbility to work quickly and handle requestsCapable of meeting multiple deadlines occurring at the same timeAbility to prioritize various requests and handle changing prioritiesExcellent organizational skills with strong attention to detailGood communication skillsStrong customer service orientationFocused, positive attitudeWhere you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.About UsTotal Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com