Claims Manager

DMC Insurance is seeking an experienced commercial Claims Manager to lead and oversee the handling of commercial claims with a focus on transportation and trucking-related exposures. This role is responsible for managing claim professionals, adherence to claims handling protocols, driving quality and service outcomes, and supporting effective resolution strategies for complex claims.The ideal candidate brings strong technical claims expertise, leadership experience, and a commitment to delivering superior service in a specialized commercial insurance environment.Key ResponsibilitiesLead, coach, and develop a team of commercial claims professionalsOversee the investigation, evaluation, reserving, negotiation, and resolution of commercial claimsEnsure compliance with DMC claims handling procedures and best practicesMonitor claim quality, cycle, severity trends, and overall team performancePartner with underwriting, risk engineering, finance, and leadership on significant or complex claimsParticipate in claim review discussions and support escalated claim strategiesDrive continuous improvement in claims operations, service delivery, and reportingSupport litigation management, vendor oversight, and external partner coordination as neededMaintain a strong customer service orientation while balancing sound coverage and financial outcomesQualificationsBachelor’s degree or equivalent relevant experience preferredSignificant commercial claims handling experience requiredPrior leadership or management experience within claims strongly preferredExperience with transportation, trucking, casualty, liability, or complex commercial claims preferredStrong knowledge of claims investigation, coverage analysis, reserving, negotiation, and resolution practicesDemonstrated ability to lead teams, manage workloads, and make sound claim decisionsStrong communication, organizational, and problem-solving skillsAbility to collaborate effectively across departments and with senior leadership