Claims Relationship Manager

This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.🔹 We're Hiring: Claims Relationship Manager (CRM) - Multinational Business 📍 Location: Alpharetta, GA 📋 Focus: New & Renewal Multinational Business Are you a claims professional who thrives on building relationships, driving client satisfaction, and shaping the future of claims service delivery? We're looking for a dynamic Claims Relationship Manager (CRM) to join our team and play a pivotal role in managing key multinational accounts. If you're passionate about delivering exceptional client experiences and collaborating across business lines - this is your opportunity to make a real impact. 🚀 The Impact You'll MakeAs our CRM, you'll be at the intersection of claims excellence and client strategy - partnering with Claims Management, Underwriting, ARC, and Distribution to drive growth and retention. You will:Champion new business acquisition and retention through a claims services lensDesign individualized claims service plans tailored to each account's unique needsGuide new accounts through seamless onboarding - from first handshake to full integrationLead marketing activities alongside Underwriters, Distribution, and Risk Management, preparing compelling claims materials for client meetingsServe as the go-to escalation point for key accounts, ensuring every broker and client interaction is handled with excellence. 🎯 What You'll Own Customer ExperienceBuild and nurture strategic, long-term relationships with brokers and clients to fuel organic growthAct as the single point of contact for claims on key accountsResearch client needs and deliver tailored claims service solutions Communication & AdvocacyConduct regular client check-ins to ensure continued satisfactionResolve claims complaints with professionalism and empathyGather and elevate client feedback on service, technology, and product delivery Key Account ManagementDrive new client acquisition - from special claim handling design to full onboardingServe as a trusted consultant, advising clients on short- and long-term strategic objectivesContinuously review the client claims experience and collaborate with claims leaders on improvement opportunities Technology & InnovationDemonstrate deep knowledge of our company portal - answering questions, running demos, and onboarding brokersParticipate in Business Verification Testing for new portal features 🌟 What You'll BringBachelor's Degree (preferred)5-7+ years of claims handling and relationship management experienceOutstanding communication and interpersonal skills - you're a natural connectorA thought leader mindset: you collaborate, motivate, and influence at every levelProven ability to translate customer needs into actionable claims solutionsStrong problem-solving, negotiation, and conflict resolution skillsExperience with AI and machine learning applications in business processes is a plusProficiency in Excel and PowerPoint - you know how to tell a story with dataComfort working across time zones in a global environment. 💡 Why This Role?This isn't just a job - it's a chance to shape the claims experience for some of our most important multinational clients. You'll have the autonomy to build meaningful relationships, the platform to drive innovation, and the support of a collaborative team that values your expertise. The annualized base pay range for this role is $112,818 - $170,509. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package.  As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards. Ready to make your mark? Apply today and bring your claims expertise to a role where relationships drive results. 🌍 107240 | Customer Services & Claims | Management | Allianz Commercial | Full-Time | Permanent  What's in it for you?  Let's care about everything that makes you, you We are committed to nurturing an inclusive environment where everyone feels they belong.  We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us.  Let's care for your financial wellbeing We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.  Let's care for your opportunities to progress From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.  Let's care for life's twists and turns From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.  Let's care for our society and our planet With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.  Care to join us?  Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead. Learn more about careers at Allianz Commercial by clicking here. Learn more about Allianz Commercial by clicking here. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.  People with disabilities: We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com Recruitment Agencies: Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm.Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid. #LI-DNI#LI-Hybrid