Top Skills:
Bi-lingual preferred (English/Korean)
Excellent written and verbal communication
Strong attention to detail
Ability to handle multiple tasks with frequent interruptions
Knowledge of basic accounting processes and procedures
Advanced skills in MS Office (Excel, PowerPoint)
SAP experience preferred

Summary:
The main function of the warranty admin is to ensure our Service Partners are paid on time and accurately and take care of all internal and external escalations.

Responsibilities and Duties:
Daily communication with outsourced team in Rivervale, NJ to assist and resolve daily issues and escalations
Perform warranty closing (once a month) ensuring payment goes out to our Service Partners
Assisting in auditing of warranty claims before closing
Responsible to manage all master data related registration/changes in our system
Responsible to manage all Q&A's from our Service Partners
Handle all internal/external escalations from Service Partners and Field Ops
Create W_VOC to escalate error cases to HQ
Assist in preparing materials in MS Office applications such as Word, Excel, and Power Point to be presented within and outside of warranty team
Prepare Ad Hoc reports related to warranty trends, cost, etc.


Background/Experience Required:
Bachelor's degree required
1+ year work experience (accounting background a plus)
SAP experience preferred
Advanced skills in MS Office (Excel, Powerpoint, Word)
Good communication skills
Bi-lingual preferred (English/Korean)