What you will be doing:

• Supervise and manage a team of claims adjusters, ensuring high levels of performance, accuracy, and productivity in handling workers' compensation claims.
• Oversee the daily operations of claims management, ensuring compliance with New York Workers' Compensation laws and regulations.
• Serve as the main point of contact for clients, providing regular updates, resolving issues, and ensuring the effective management of workers' compensation claims.
• Analyze claims data and trends to identify opportunities for improving claim outcomes and reducing costs.
• Develop and implement best practices for claims management, from reporting and investigation to settlement and closure.
• Review and approve claims reserves and settlement offers, ensuring proper documentation and alignment with company policies and procedures.
• Collaborate with internal teams (e.g., legal, medical, and risk management) to address complex claims and ensure that all stakeholders are informed.
• Provide training and guidance to junior staff on best practices, regulations, and company policies.
• Ensure accurate and timely reporting on claims status, outcomes, and financial projections.
• Participate in client meetings, provide recommendations for improving claims processes, and deliver insights into claims trends and performance metrics.
• Resolve any escalated issues or disputes related to claims, ensuring customer satisfaction and maintaining strong client relationships.

• Bachelor's degree in business, Risk Management, or a related field (preferred but not required).
• Experience in workers' compensation claims management, preferably in New York State.
• In-depth knowledge of New York Workers' Compensation laws and regulations.
• Previous experience supervising or managing a team of claims professionals.
• Strong understanding of claims processes, medical management, and injury management.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
• Strong organizational and leadership abilities.
• Workers' Compensation Claims Adjuster license (preferred).
• 5-10 years adjusting workers' compensation claims in multiple jurisdictions.
• NY, NJ, PA experience preferred. NY/NJ experience required.
• Healthcare industry experience preferred.