Clerical Assistant

Title: Clerical Assistant

Work Location: New York, New York

Duration: 3 months 8 day(s)

Rate: $26/ Hourly / W-2

Duties:

• Execute Out- of- Network Authorization Request for patients who are seeking treatment at NYC H+H Metropolitan who are currently enrolled in a Non- Participating Plan to promote continuity of care.
• Facilitate Managed Care Member Services tasks such as Primary Care Provider changes, Insurance Plan changes, Explanation of Benefits, and Insurance Eligibility Verification.
• Conduct outreach to members via mail/telephone calls to obtain appropriate documentation for patients to complete their health insurance enrollment and/or facilitating H+ H Financial Assistance Programs.
• Resolve Customer Service inquires related to insurance enrollment, eligibility inquires and/or other inquires related to Financial Counseling via telephone and/or in-person.
• Conduct patient interviews and/or pre-screening process to obtain identifying/qualifying demographics, biographic and financial information to complete the New Patient Registration process.
• Serve as liaison when/where required between patient and appropriate clinical service line to ensure the continuum of patient care and satisfaction.
• Accurately update and revise demographic, biographic and insurance information into our Patient Accounting System EPIC.
• Prepare and produce statistical reports relating to job function processes for Senior Management.
• Add patients onto the ME Financial Counseling HHC Cadence Check- In DAR
• Maintains confidentiality of patient and hospital records; uses discretion when discussing patient and hospital matters
• Addresses patients, visitors, and co-workers in a courteous and respectful manner
• Promotes a positive and welcome attitude that fosters a conducive workplace environment, while enhancing and upholding the organization's Mission, Vision and Value statements.
• Meet all compliance standards/requirements such as Annual Physical Assessment, Multi Star Training; Right to know; Fire Drill participation, etc.
• Monitor and process accounts under WQ's:
• 16774 ME FINANCIAL ASSISTANCE OUTPATIENT INTAKE
• 16782 ME FINANCIAL ASSISTANCE OUTPATIENT FOLLOW- UP INTAKE
• 23805 ME UPCOMING APPTS MISSING/PENDING ESTIMATE
• 14393 ME MEDICAID RECERT DATE
• Attends in-service and departmental meetings.
• Follows corporate and hospital regulations, policies, and procedures.
• Participate in Performance Improvement Activities.

Skills:

• Two years experience
• Computer literacy
• EPIC H2O
• Effective communication skills
• Microsoft Office
• Outlook

Education:

• High School Diploma/ GED
• Prior medical office experience and knowledge of medical terminology preferred.

Schedule Notes:

• 9:00 AM-5:00 PM

Hours Per Day:

• 8.00

Hours Per Week

• 40.00

Department:

• PATIENT FINANCIAL COUNSELING