We are looking for a dedicated Collections Clerk to join our team on a long-term contract basis in Lindenhurst, New York. In this role, you will play a key part in managing accounts receivable, ensuring timely payments, and resolving discrepancies to maintain financial stability. This position offers a dynamic and fast-paced environment with opportunities to collaborate across departments and contribute to the organization's success.

Key Duties:

• Monitor account activity daily to identify overdue payments and outstanding balances.

• Conduct collection calls and send correspondence to clients in a timely manner.

• Research and resolve customer payment discrepancies, ensuring accurate account adjustments.

• Collaborate with sales and senior management to expedite the collection process when required.

• Process credit card transactions, e-check payments, and refunds efficiently.

• Address billing issues and discrepancies promptly to maintain customer satisfaction.

• Prepare detailed reports on collection activities and progress for management review.

• Work closely with the cash application specialist to ensure accurate posting of customer remittances.

• Reduce delinquency rates by managing assigned accounts effectively.

• Perform additional duties as needed to support the collections department.

• Proven experience in collections or a similar accounts receivable role.
• Strong knowledge of collection strategies and techniques.
• Excellent communication and interpersonal skills to engage with clients and internal teams.
• Demonstrated ability to prioritize and handle multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office applications, including Excel and Word.
• High school diploma required; associate's or bachelor's degree is a plus.
• Familiarity with payment processing systems and customer account management.
• Critical thinking and problem-solving abilities to resolve complex issues effectively.