Client Advisor | Miami Design District

JOB TITLE: Client AdvisorREPORTS TO: Store DirectorJob Purpose:The Client Advisor is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPI’s. Acting as a brand ambassador, the Client Advisor builds strong and lasting client relationships and upholds the TOM FORD identity and values increasing engagement and client loyalty.Tasks & Responsibilities:Sales ResponsibilitiesWork closely with Store Leadership to achieve Daily, Weekly and Monthly sales targetsGenerate and manage individual, high-volume sales business and achieve individual sales goalsSource, recruit, develop and maintain client bookTrack and grow spend of existing client networkManage regular client outreach, consignment, and appointment settingFollow-up on client purchases, alterations, deliveries, special orders, MTM fittings, client specific requestsMaintain strong product knowledge of current and past collections at all timesProvide product and client feedback to Store Leadership and Merchandising teamDeliver outstanding service to TOM FORD clientsMaintain an active presence in the local community; keep informed about major events and client activitiesAdhere to company policies and procedures at all timesCreate high energy and a positive work environment Job Requirements3-5 years of retail sales experience required; preferably in a luxury environmentStrong entrepreneurial spirit and initiativeStrong strategic sales & commercial mindsetExceptional client development skillsDeep knowledge of the luxury industry with a high level of fashion sensitivityStrong interpersonal, communication, organization, and follow-through skillsAbility to excel in a fast paced, high energy and a positive work environment.Availability to work during Store hours of operation, including nights, weekends, and holidays, as neededMust be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as neededAbility to lift or carry (pushing/pulling) up to 25 pounds (or more).Ability to bend, stoop, reach or squat to handle and stock merchandiseAbility to stand or walk for long periods (4-6 hours)