Client Advisor

As a Client Advisor, you will be the living expression of our luxury place, welcoming each client into a world where service becomes an art form and every interaction is tailored with intention, elegance, and care.You will curate a truly bespoke shopping journey, offering expert styling guidance, thoughtful recommendations, and a seamless, elevated experience designed to anticipate and exceed every expectation.You will not only drive sales excellence but also cultivate lasting relationships, transforming each visit into a memorable, highly personalized expression of luxury.Key Responsibilities :Sales: Meet and exceed individual and store sales targets through proactive engagement, cross-selling, and upselling.Product Knowledge: Develop in-depth knowledge of our product offer, including different materials, craftsmanship, and care instructions, to effectively communicate the value of our goods.Clienteling: Build long-lasting relationships with clients through follow-up communication through our CRM platform, offering exclusive previews, and inviting them to store events.Store Operations: Assist with daily store operations including merchandising and maintaining the visual standards of the store.Point of Sale (POS): Efficiently handle transactions, returns, and exchanges while maintaining accuracy and professionalism.Team Collaboration: Work closely with other sales associates, management, and support staff to ensure the store runs smoothly and goals are achieved.Problem Solving: Address customer concerns or complaints in a professional and timely manner, escalating issues to management when necessary.Experience, and skills :Minimum of 3 years of experience in retail, preferably in a luxury or high-end setting.Strong communication skills and a genuine passion for delivering superior customer service.Proven ability to achieve sales goals through a personalized approach.Collaborative attitude, able to work well with others in a fast-paced environment.Attention to Detail: Eye for detail in terms of store presentation and product display.Luxury Brand Awareness: Understanding of luxury fashion, footwear trends, and customer preferences.What we offer : Up to 5% commission on sales25% discount on all in-store merchandise40% discount at all food & beverage outlets15 days of PTO per year56 hours of sick leave annually100% employer-covered medical and dental insurance401(k) with matchingExclusive access to Working Advantage ; our employee discount platform offering savings on everyday essentials, travel, entertainment, and top brands...Access to TELUS Health’s ; our EAP including mental & physical health support, benefits administration, consulting and training to promote overall well-being and work-life balance.Printemps does not provide work authorization sponsorship for this position. Candidates must have legal authorization to work in the United States at the time of application.Printemps provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Printemps complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.Printemps is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at Careers@printemps.nycAt Printemps, we work together with elegance, and we welcome all applicants for this position. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment. You’ll experience our unique French and Luxury culture, along with our brilliant Ambassadors who will support and inspire you.