Client Care ManagerThe Client Care Manager is responsible for overseeing quality care delivery, customer service, employee performance, and overall client satisfaction. We are seeking a self-motivated professional who thrives in a fast-paced environment and is passionate about delivering exceptional care and service.Experienced in scheduling, management, or supervisory rolesAble to manage client and employee needs with urgency and professionalismFriendly, compassionate, and skilled at building positive relationshipsA strong communicator and problem solver who is highly organizedGreat company cultureCompetitive pay with daily pay options availableTuition reimbursement and campus partnershipsBenefits, Supplemental Plans, EAP, and 401K participationCareer growth and development opportunitiesCustomer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to:Oversee quality care and overall client satisfactionSupervise and provide guidance to the Caregivers who provide direct care to the clients servedManage employee scheduling, identify problem situations, and implement proactive solutionsMaintain strong and positive relationships with referral partners, payor sources, and clientsEnsure proper documentation and record-keepingConduct periodic home visits and safety checksAssociate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)Accountable, reliable, and ability to work independently with good judgementValid driver's license and auto insuranceEffective verbal and written communicationExcellent customer service skills