Client Care & Order Processing Specialist

At Chivari, we don’t just supply world-class event furniture; we help host life’s biggest celebrations! We are a high-energy, fast-growing organization driven by innovation, teamwork, and an absolute passion for making our customers smile.If you thrive in a fun, fast-paced, and collaborative environment where your hustle is recognized, your voice is heard, and every day brings new dynamic challenges, Chivari is the place for you. Come build your career with a team that works hard, celebrates wins together, and loves what they do!As a Client Care & Order Processing Specialist, you are the heart of our operations and the champion of our client experience. You’ll be the superhero behind the scenes making sure orders flow seamlessly from checkout to delivery, while delivering top-tier service that keeps our clients coming back.Whether you're helping a venue owner prepare for a huge grand opening or guiding a client through product details, your energy and attention to detail will directly drive our company's rapid growth.What You’ll Do (Your Impact)Master Order Management: Accurately and efficiently process client orders, ensuring every detail is spot-on using Microsoft Office and our order systems.Deliver "Wow" Customer Service: Be the friendly, knowledgeable voice of Chivari across phone, email, and live communication channels.Proactive Client Follow-ups: Make outbound calls to keep clients updated on order status, gather valuable feedback, and resolve any questions before they become issues.Problem-Solve on the Fly: Analyze client needs and provide quick, creative solutions to ensure 100% satisfaction.Collaborate & Elevate: Work closely with a supportive team to brainstorm ways we can continuously streamline processes and elevate the customer journey.Keep It Organized: Maintain clear, organized records of customer interactions and account details.What We’re Looking ForThe Mindset: A positive, energetic multi-tasker who loves working in a lively, fast-paced environment.Experience: Background in customer service, call centers, or client success preferred.Tech-Savvy & Detail-Oriented: Fast typing speed, high data entry accuracy, and proficiency in Microsoft Office Suite (Word, Excel, Outlook).Communication Champ: Outstanding verbal and written communication skills in English.Bilingual / Multilingual Power (Big Plus!): Fluency in Spanish or other languages is highly valued as we serve a wonderfully diverse client base!Grit & Grace: Excellent interpersonal skills with the ability to turn tricky situations into win-win outcomes with professional poise and warmth.Ready to Join the Fun?If you're ready to bring your energy and talents to a growing industry leader, we want to hear from you!Apply today and let’s shape the future of events together!