Client Care Representative

Join the One Hour Team!Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.Job SummaryThis position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.Job DutiesAnswers incoming client telephone calls and recognizes that this is where the client will form their first impression of the companyGood communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each timeNotifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time windowMakes outbound calls to club membership clients to ensure that they are satisfied with any repairsMinimum RequirementsHigh school diploma or equivalent requiredAbove-average verbal and telephone communication skills are essentialMust have good computer software skillsPrior customer service experience preferredCompensation: $35,000.00 - $38,000.00 per yearWhy Join Us?Pay We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.