Client Care Specialist

Client Care Specialist supporting business and consumer banking clients with complex phone and email inquiries. The role handles 50–100 calls per day, resolves digital banking and payment issues, documents client interactions, verifies customer identities, and navigates multiple systems in a fast-paced environment.Qualifications2+ years of customer service, banking, call center, or related experienceHigh school diploma or equivalentExperience handling high-volume customer inquiries by phone, ideally 50–100 calls per dayStrong communication, problem-solving, multitasking, and documentation skillsAbility to navigate multiple systems quickly and accuratelyNice to have: banking or financial services experienceNice to have: experience with ACH, wires, payments, Remote Deposit Capture, Positive Pay, or digital bankingNice to have: customer verification, compliance, or risk-mitigation experienceWhy this RoleExposure to both consumer and small-business banking productsBuilds valuable experience with treasury and payment technologies, including ACH, wires, and Remote Deposit CaptureMore complex problem-solving than a traditional customer service role, with ownership of issues through resolutionOpportunity to gain experience in banking operations, payments, compliance, and riskStrong stepping-stone toward broader roles in treasury services, banking operations, client services, or payments