Client Compensation Specialist

Commission Support Specialist - Greater Phoenix, AZ (Hybrid)Our client, an established financial services company, is hiring multiple Commission Support Specialists to support its service team through tax season. This is a phone-based, frontline role helping clients resolve compensation and commission questions.DetailsLocation: Greater Phoenix, AZ, hybrid (3 days onsite)Duration: 6-month contractStart: ASAPWhat you’ll doHandle a steady volume of inbound calls from clients and their support staffAsk the right questions to uncover the real issue, then research and resolve itOwn complex cases through to resolution, including follow-up with partner firmsExplain commission structures and reporting tools to clients and internal teamsReach out proactively on time-sensitive itemsSupport teammates with training, backup coverage and process improvementsWhat you bringPhone-based customer service experienceFinancial services experience in investments, brokerage or bankingStrong probing and problem-solving skillsPatience and a calm approach with frustrated callersComfort asking questions and thinking creatively when the answer isn’t obviousAbility to pass a background checkAssociate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.