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Client Computing Support Analyst - ITS2

In Minnesota United States

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Client Computing Support Analyst - ITS2   

JOB TITLE:

Client Computing Support Analyst - ITS2

JOB TYPE:

Full-time

JOB LOCATION:

Saint Paul Minnesota United States

JOB DESCRIPTION:

Job Details


Working Title: Client Computing Support Analyst
Job Class: Information Technology Specialist 2
Agency: Minnesota IT Services

  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 02/01/2024
  • Closing Date: 02/07/2024
  • Hiring Agency/Seniority Unit: Minnesota IT Services
  • Division/Unit: Department of Public Safety-Bureau of Criminal Apprehension
  • Work Shift/Work Hours: Day
  • Days of Work: Monday - Friday
  • Travel Required: No
  • Salary Range: $26.
    56 - $43.
    20 / hourly; $55,457 - $90,201 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
  • FLSA Status: Nonexempt
  • Telework Eligible: Yes - #Hybrid
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work youll do is more than just a job.
Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Join the 2,500+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives.
This position serves our partners at the Bureau of Criminal Apprehension (BCA) within the Department of Public Safety (DPS).
MNIT BCA provides comprehensive IT operations and support services, custom application development, and dedicated business-specific support functions for investigative and specialized law enforcement services.
You will support an agency that partners with law enforcement, public safety, and criminal justice agencies to prevent and solve crimes.

Job Summary


As a Client Computing Support Analyst with Minnesota IT Services (MNIT), you will provide computer support services for the Bureau of Criminal Apprehension (BCA), an agency that partners with law enforcement, public safety, and criminal justice agencies to prevent and solve crimes.
Your responsibilities will include: PC and mobile applications/software support; responding to questions regarding application functions and problems encountered; supporting BCA user software; providing hardware installation and maintenance; TCP/IP network problem identification and resolution; providing device administration for users within the BCA, and working with other technical staff within DPS and outside vendors.

This poistion allows an employee to telework up to 1 day per week after completing probation.

  • Telework for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St Paul, Minnesota.
  • Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

Qualifications

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume.

This position requires a minimum of two (2) years of experience in Information Technology application support, administration and troubleshooting.

Experience must include:

  • TCP/IP (Transmission Control Protocol/Internet Protocol) network troubleshooting.
  • Installation and troubleshooting of personal computer hardware and software.
  • Understanding of networking concepts in a Microsoft Windows 10 (or newer) environment.
  • Experience supporting issues with Microsoft Office, Windows OS.
  • PC troubleshooting skills.
  • Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
  • Customer service skills that include active listening, empathy, and problem-solving

*A Bachelors degree in Information Technology or a related field substitutes for two (2) years of experience, OR a related Associates degree substitutes for one (1) year.
*

Preferred Qualifications

  • Working knowledge of Active Directory.
  • Working knowledge of SCCM / MECM .
  • Experience with remote support tools.
  • Experience with Mobile Device Management.
  • Experience supporting mobile devices in a corporate environment.
  • Ability to organize, work independently with excellent analytical skills and problem-solving skills

Physical Requirements

Requires occasionally moving and transporting 50 pound items and frequently moving and transporting objects such as heavy tools and heavy file boxes.
This job may require positioning self to move to a significant degree across rough terrain or may involve maintaining a stationary position for extended periods.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

  • SEMA4 Records Check (applies to current and past state employees only)
  • Criminal History Check
  • Reference Check
  • Social Security and Address Verification
  • Education Verification
  • CJIS Background Check
  • Drug screen
  • Other legally required checks

Minnesota IT Services will not sponsor applicants for work visas.
All applicants must be legally authorized to work in the United States.

Application Details

How to Apply

Select Apply for Job at the top of this page.
If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.
mn.
us.
For additional information about the application process, go to http://www.
mn.
gov/careers.

If you have questions about the position, contact Jolene Blaser at jolene.
e.
blaser@state.
mn.
us.

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jolene Blaser at jolene.
e.
blaser@state.
mn.
us.

Veterans

To be considered for any Veteran's Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview.
You must:

  • Meet all Minimum Qualifications identified in this posting.

  • Meet all of the RSV criteria.

  • Submit a copy of your DD-214 form by the closing date to: MNIT.
    Recruitment@state.
    mn.
    us.

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

  • Meet service requirements and have a verified service-connected disability rating of at least 30%.

  • Provide qualifying documentation verifying the disability.

  • Meet all Minimum Qualifications identified in this posting.

  • You must submit all documentation by the closing date to: MNIT.
    Recruitment@state.
    mn.
    us.

Current State Employees

Bidders: This vacancy is open for bids and all qualified applicants simultaneously.
This vacancy will be filled in accordance with applicable union contract provisions.
Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 2 position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.

Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government.
When considering a job with another branch of state government, you are highly encouraged to explore these differences.
For assistance, please direct questions to your current or anticipated Human Resources office.

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota.
MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide.
Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone.
Our culture promotes collaboration, demands agility, and encourages us to embrace change.
Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve.
The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

  • 95% of employees understand how their work helps achieve their agencys mission
  • 91% of employees feel trusted to do their jobs
  • 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
  • 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony.
As an employee, your benefits may include:

  • Public pension plan
  • Training and professional development
  • Paid vacation and sick leave
  • 12 paid holidays each year
  • Paid parental leave
  • Low-cost medical and dental coverage
  • Prescription drug coverage
  • Vision coverage
  • Wellness programs and resources
  • Employer paid life insurance
  • Short-term and long-term disability
  • Health care spending and savings accounts
  • Dependent care spending account
  • Tax-deferred compensation
  • Employee Assistance Program (EAP)
  • Tuition reimbursement
  • Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers.
The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities.
If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.
mn.
us and indicate what assistance is needed.

Position Details

POSTED:

EMPLOYMENT:

Full-time

SALARY:

43.2 per year

SNAPRECRUIT ID:

S-1707128179-c9392dfd591efd71644dd157b38595fe

LOCATION:

Minnesota United States

CITY:

Saint Paul

Job Origin:

jpick2

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Job Details


Working Title: Client Computing Support Analyst
Job Class: Information Technology Specialist 2
Agency: Minnesota IT Services

  • Who May Apply: Open to all qualified job seekers
  • Date Posted: 02/01/2024
  • Closing Date: 02/07/2024
  • Hiring Agency/Seniority Unit: Minnesota IT Services
  • Division/Unit: Department of Public Safety-Bureau of Criminal Apprehension
  • Work Shift/Work Hours: Day
  • Days of Work: Monday - Friday
  • Travel Required: No
  • Salary Range: $26.56 - $43.20 / hourly; $55,457 - $90,201 / annually
  • Classified Status: Classified
  • Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
  • FLSA Status: Nonexempt
  • Telework Eligible: Yes - #Hybrid
  • Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work youll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Join the 2,500+ professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Bureau of Criminal Apprehension (BCA) within the Department of Public Safety (DPS). MNIT BCA provides comprehensive IT operations and support services, custom application development, and dedicated business-specific support functions for investigative and specialized law enforcement services. You will support an agency that partners with law enforcement, public safety, and criminal justice agencies to prevent and solve crimes.

Job Summary


As a Client Computing Support Analyst with Minnesota IT Services (MNIT), you will provide computer support services for the Bureau of Criminal Apprehension (BCA), an agency that partners with law enforcement, public safety, and criminal justice agencies to prevent and solve crimes. Your responsibilities will include: PC and mobile applications/software support; responding to questions regarding application functions and problems encountered; supporting BCA user software; providing hardware installation and maintenance; TCP/IP network problem identification and resolution; providing device administration for users within the BCA, and working with other technical staff within DPS and outside vendors.

This poistion allows an employee to telework up to 1 day per week after completing probation.

  • Telework for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies in St Paul, Minnesota.
  • Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible.

Qualifications

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume.

This position requires a minimum of two (2) years of experience in Information Technology application support, administration and troubleshooting.

Experience must include:

  • TCP/IP (Transmission Control Protocol/Internet Protocol) network troubleshooting.
  • Installation and troubleshooting of personal computer hardware and software.
  • Understanding of networking concepts in a Microsoft Windows 10 (or newer) environment.
  • Experience supporting issues with Microsoft Office, Windows OS.
  • PC troubleshooting skills.
  • Ability to deliver effective verbal or written messages that facilitate a mutual understanding on both parties.
  • Customer service skills that include active listening, empathy, and problem-solving

*A Bachelors degree in Information Technology or a related field substitutes for two (2) years of experience, OR a related Associates degree substitutes for one (1) year.*

Preferred Qualifications

  • Working knowledge of Active Directory.
  • Working knowledge of SCCM / MECM .
  • Experience with remote support tools.
  • Experience with Mobile Device Management.
  • Experience supporting mobile devices in a corporate environment.
  • Ability to organize, work independently with excellent analytical skills and problem-solving skills

Physical Requirements

Requires occasionally moving and transporting 50 pound items and frequently moving and transporting objects such as heavy tools and heavy file boxes. This job may require positioning self to move to a significant degree across rough terrain or may involve maintaining a stationary position for extended periods.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

  • SEMA4 Records Check (applies to current and past state employees only)
  • Criminal History Check
  • Reference Check
  • Social Security and Address Verification
  • Education Verification
  • CJIS Background Check
  • Drug screen
  • Other legally required checks

Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the United States.

Application Details

How to Apply

Select Apply for Job at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Jolene Blaser at jolene.e.blaser@state.mn.us.

Connect 700 Program

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jolene Blaser at jolene.e.blaser@state.mn.us.

Veterans

To be considered for any Veteran's Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:

  • Meet all Minimum Qualifications identified in this posting.

  • Meet all of the RSV criteria.

  • Submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us.

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:

  • Meet service requirements and have a verified service-connected disability rating of at least 30%.

  • Provide qualifying documentation verifying the disability.

  • Meet all Minimum Qualifications identified in this posting.

  • You must submit all documentation by the closing date to: MNIT.Recruitment@state.mn.us.

Current State Employees

Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 2 position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.

Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.

About Minnesota IT Services

Minnesota IT Services is the information technology agency for the State of Minnesota. MNIT partners with agencies, boards, councils, and commissions to deliver secure, reliable technology solutions as we set IT strategy, direction, policies, and standards statewide. Work for MNIT and be part of a nation-leading IT organization that helps to create an innovative government that works for everyone. Our culture promotes collaboration, demands agility, and encourages us to embrace change. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

  • 95% of employees understand how their work helps achieve their agencys mission
  • 91% of employees feel trusted to do their jobs
  • 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
  • 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

  • Public pension plan
  • Training and professional development
  • Paid vacation and sick leave
  • 12 paid holidays each year
  • Paid parental leave
  • Low-cost medical and dental coverage
  • Prescription drug coverage
  • Vision coverage
  • Wellness programs and resources
  • Employer paid life insurance
  • Short-term and long-term disability
  • Health care spending and savings accounts
  • Dependent care spending account
  • Tax-deferred compensation
  • Employee Assistance Program (EAP)
  • Tuition reimbursement
  • Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.


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