Client Coordinator (Banking)

The Client Coordinator is an integral part of the Client Dedicated Service team, focused on providing both the client and talent with a seamless and positive Manpower experience. This role supports the Manpower Service Delivery process by ensuring efficient management of tasks, including order receipt and processing, completion of I-9 verifications, talent management, and engagement, as well as client reporting and data reconciliation.Making an Impact The Client Coordinator plays a crucial role by overseeing four key areas: Talent Management & Engagement, Service Delivery, Customer Service & Relationship Building, and Administrative Support.A Day in the Life of a Client Coordinator:As a Client Coordinator, your day begins by reviewing the client’s workforce needs and ensuring everything is in place for the talent starting that day. Your goal is to ensure a seamless and positive experience for both the client and the talent, with a strong emphasis on maintaining safety and compliance throughout the day.Welcoming Talent:Meet & Greet: You are the first point of contact for the new talent when they arrive. Greet them warmly, verify their documents, and guide them through the department.Safety & Site Orientation: As part of the onboarding process, deliver a brief safety orientation. This includes reviewing site-specific safety procedures, emergency exits, and proper equipment use. Ensure that all talents are aware of their safety responsibilities.Onboarding & Acclimation: Accompany talent to their respective departments, introduce them to key personnel, and ensure they are comfortable with their new environment. This might include showing them where to find safety equipment or outlining the protocols for reporting hazards.Service Delivery & Reporting:Data Entry & Reporting: Throughout the day, ensure that all data related to talent and client performance is accurately captured. This includes monitoring accurate recording of time entry, tracking attendance, and managing payroll and invoicing processes. Additionally, safety reports and feedback from both talent and clients must be logged to maintain comprehensive and up-to-date records.Client Reporting: Prepare and send client-specific reports, ensuring the data is reconciled and accurate. This often involves cross-referencing talent timesheets and ensuring that hours, rates, and other details align with the client’s expectations.Order Management: Process any additional client orders and ensure talent is assigned accordingly.Talent Engagement & Support:Talent Check-Out: At the end of the day or shift, check in with talent as they leave. Ask about their experience and provide any necessary support. Address any issues, such as performance concerns or safety violations, and document these as needed.Performance & Safety Feedback: Review any performance metrics or safety concerns with talent before they leave for the day, ensuring a continuous feedback loop for improvement.Qualifications:RequiredExperience: 1+ years in administrative, customer service, retail, sales, and/or another fast-paced environmentEducation: High School diploma or equivalentTechnical: Proficient in Digital Literacy: Desktop (e.g., MS word, Workforce Management Systems, Excel and Outlook)Nice to HaveExperience in talent onboarding, management, and payroll processes.Knowledge of I-9 verification and legal compliance related to workforce management.Customer service orientation with a focus on developing and retaining business relationships.Education: Bachelor’s degreeExperience: Previous experience in recruiting, workforce solutions, or banking environmentsManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.