Do you want to build a global career in SaaS?Do you enjoy working with customers, solving business problems, running workshops, and being the person who makes things successful?At Resonate, you’ll be owning outcomes for international clients and helping some of the world’s most recognised brands transform their Customer Experience.If you’re looking for a role that combines consulting, strategy, technology, and relationships, this is your launchpad.About ResonateResonate is a fast-growing Australian SaaS scale-up redefining Customer Experience through AI, automation and advanced analytics.Our Voice of Customer and Voice of Employee platform helps global organisations listen, understand and act in real time.We are on a rapid growth journey, and we want high-potential people from Kochi to grow with us.Why this role is a career gamechanger?In this role you will:Work directly with global enterprise customersBecome a trusted advisorDrive adoption, retention and account growthInfluence product, marketing and customer strategyRun onboarding sessions and strategic value workshopsSee the direct commercial impact of your workThis is the role that turns strong executors into future Customer Success leaders and SaaS consultants.What your growth journey looks like:Own a portfolio of international customersLead business reviews and value realisation discussionsDevelop commercial and consulting capabilitiesBecome a CX domain expertBe positioned for Senior CSM rolesYour MissionBuild trusted, consultative relationships with customersDrive onboarding, engagement and long-term successTranslate business goals into CX strategiesMonitor adoption and proactively unlock valueIdentify renewal and growth opportunitiesAct as the voice of the customer internallyWho thrives in this role2–5 years’ experience in SaaS, product, consulting or tech. That said, if this role excites you and you believe you can create impact, we’d still love to hear from youStrong communication and presentation skillsExperience working with customers or stakeholdersA proactive, ownership-driven mindsetExperience identifying expansion opportunities, upsell or cross-sell is a strong advantageThe ambition to build a global career in a scale-upWhy high performers choose ResonateGlobal exposure from KochiHigh visibility and fast career progressionReal ownership, not layered hierarchyWork in one of the fastest-growing AI + CX categoriesA culture that values energy, initiative and impactFun, collaborative and people-first teamLocationKochi (daily collaboration with our global team)If you’re ambitious, curious and ready to accelerate your SaaS career, we want to hear from you.Apply now and tell us why this role excites you.