Job Summary:
The Client Engagement Manager is responsible for enhancing and managing client relationships to drive engagement, satisfaction, and long-term loyalty. This role involves developing strategies to deepen client connections, ensuring the successful delivery of services, and identifying opportunities for growth. The Client Engagement Manager will act as a primary point of contact, working closely with clients to understand their needs and deliver exceptional service.

Responsibilities:

• Develop and implement strategies to improve client engagement and satisfaction.
• Build and maintain strong relationships with clients, serving as their primary contact for engagement-related matters.
• Conduct regular client meetings and check-ins to assess satisfaction, address concerns, and identify opportunities for improvement.
• Collaborate with internal teams to ensure the successful delivery of products and services that meet client expectations.
• Analyze client feedback and engagement metrics to develop actionable insights and recommendations.
• Identify opportunities for upselling or cross-selling additional products or services to enhance client value.
• Create and deliver presentations, reports, and updates to clients on engagement strategies and outcomes.
• Manage client onboarding processes to ensure a smooth transition and positive initial experience.
• Stay informed about industry trends, client needs, and market developments to provide relevant insights and solutions.
• Ensure compliance with company policies, service agreements, and industry standards.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Proven experience in client engagement, account management, or a similar role.
• Strong interpersonal and communication skills, with the ability to build and maintain effective client relationships.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple client accounts and projects simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• Understanding of industry-specific products, services, and trends is a plus.