Client Engagement Manager Apply
THIS JOB CAN BE FOUND ON OUR EXCLUSIVE JOB BOARD, IT IS NOT A DIRECT ROLE AT AUGMENT JOBS. Job Title: Client Engagement Manager
Job Summary:
The Client Engagement Manager is responsible for enhancing and managing client relationships to drive engagement, satisfaction, and long-term loyalty. This role involves developing strategies to deepen client connections, ensuring the successful delivery of services, and identifying opportunities for growth. The Client Engagement Manager will act as a primary point of contact, working closely with clients to understand their needs and deliver exceptional service.
Responsibilities:
- Develop and implement strategies to improve client engagement and satisfaction.
- Build and maintain strong relationships with clients, serving as their primary contact for engagement-related matters.
- Conduct regular client meetings and check-ins to assess satisfaction, address concerns, and identify opportunities for improvement.
- Collaborate with internal teams to ensure the successful delivery of products and services that meet client expectations.
- Analyze client feedback and engagement metrics to develop actionable insights and recommendations.
- Identify opportunities for upselling or cross-selling additional products or services to enhance client value.
- Create and deliver presentations, reports, and updates to clients on engagement strategies and outcomes.
- Manage client onboarding processes to ensure a smooth transition and positive initial experience.
- Stay informed about industry trends, client needs, and market developments to provide relevant insights and solutions.
- Ensure compliance with company policies, service agreements, and industry standards.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Proven experience in client engagement, account management, or a similar role.
- Strong interpersonal and communication skills, with the ability to build and maintain effective client relationships.
- Excellent problem-solving and analytical abilities.
- Ability to manage multiple client accounts and projects simultaneously.
- Proficiency in CRM software and Microsoft Office Suite.
- Understanding of industry-specific products, services, and trends is a plus.