We are seeking a highly polished, relationship-driven Client Engagement Manager to deliver an elite, white-glove experience for our valued clientele. This individual will serve as a key ambassador for our brand, ensuring every guest and client interaction reflects the highest standards of excellence.The Client Engagement Manager will be responsible for proactive follow-up, relationship management, and personalized engagement with clients before, during, and after their experience. The ideal candidate is detail-oriented, emotionally intelligent, and passionate about creating memorable experiences that foster long-term loyalty.Key ResponsibilitiesClient Relationship ManagementServe as the primary point of contact for high-value clients, ensuring seamless and personalized communicationConduct timely and thoughtful follow-up with clients after their experience to gather feedback and reinforce relationshipsBuild and maintain long-term relationships through consistent, proactive engagementAnticipate client needs and coordinate internally to exceed expectationsElite Customer Experience DeliveryEnsure every client interaction reflects our commitment to exceptional, luxury-level servicePersonalize outreach based on client preferences, history, and special occasionsResolve client concerns promptly, professionally, and with discretionAct as an advocate for clients by collaborating with operations, sales, and leadership teamsClient Retention and Loyalty DevelopmentIdentify opportunities to enhance client satisfaction and retentionSupport loyalty initiatives, VIP programs, and special client eventsTrack client interactions and maintain accurate CRM recordsDevelop strategies to strengthen client engagement and increase repeat businessBrand Ambassador ResponsibilitiesRepresent the organization with professionalism, poise, and hospitality excellenceUphold the company’s brand standards and service philosophyCreate meaningful connections that reinforce the company’s reputation as a leader in hospitality