Client Experience Liaison

Picture yourself in Janesville, WI as the first voice, first reply, and first solution our customers experience. From the moment the day starts, you’re connected—answering phone calls, responding to emails, and jumping into chats with a calm, professional presence. You help people find the right product details, confirm where orders stand, and walk them through troubleshooting—clear, confident, and kind.

Every interaction is captured accurately so the next step is easy for everyone. When a complex question comes in, you loop in teammates and collaborate to get it solved. You notice patterns, turn them into insights, and share them with management to help us improve. And because customers count on your expertise, you keep your product knowledge and understanding of company policies fresh and up to date.

• Respond to customer inquiries via phone, email, and chat with timeliness and professionalism.
• Provide guidance on product information, order status, and troubleshooting steps.
• Record customer interactions and transactions with accuracy and completeness.
• Partner with team members to resolve concerns and streamline service processes.
• Offer feedback to management on customer trends and improvement opportunities.
• Stay current on products and company policies to support informed assistance.

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven customer service experience, ideally in a fast-paced environment.
• Outstanding verbal and written communication skills.
• Strong problem-solving skills with a customer-first mindset.
• Comfort using customer service software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends as needed.

If you love helping others and thrive in a dynamic environment, this is where you make a daily difference.