Client Partnership Manager

Contributing to the long term business strategy and being one of the primary representatives of our clients’ interests. Providing hands-on support for the Chief Customer Officer, Head of Operations, Regional Heads and Head Account Managers.Oversight of key clients across the whole business, keeping them tight, and sharing best practice across our client portfolio.Ultimately ensuring that SilverDoor delivers proactive account management and associated service levels that are unrivalled in our sector.Key ResponsibilitiesClient Implementation & Account DevelopmentKey contact for certain clients – general liaison and escalationsWorking closely with Client Services Managers and Senior Client Services Consultants to understand their clients and identify where support is neededActively being out and about meeting key contacts on a regular basis to keep them close and understand their needsLarge client review meetings with Client Services Managers and Senior Client Services ConsultantsActively engaged in maximizing each relationship. Supporting the strategic development of all managed accounts, including the execution of account development plans with each Client Services Manager / Senior Client Services ConsultantSupporting the implementation of new accounts in conjunction with the Chief Customer Officer, Head of Operations, Regional Heads and relevant Client Services Manager / Senior Client Services ConsultantSupporting the roll-out of the Orbi self-booking tool across our managed client baseSupporting for the Orbi implementation process for major accountsCommercial Strategy & PerformanceWith support from the company’s lawyers where appropriate, supporting the Chief Customer Officer with reviewing and negotiating commercial agreementsMaintaining a strong awareness of competitors in order to ensure that we maintain a competitive edgeResponsible for having a deep understanding of our own technology, and that of the wider business travel sectorSupporting the Chief Customer Officer and VP of Business Development with RFP submissionsLeading and supporting presentations to sell the SilverDoor conceptHelping to identify opportunities to win new businessProviding additional support to Client Services Consultants when ‘Hot Leads’ are identifiedProvide back-up support to Business Development team if needed for pitches etcRelationships / NetworkTo maintain a personal relationship with key contacts at each of our top 30 corporate accountsTo be a recognisable face in the sector and maintains positive relationships with major property partnersTakes an active role in client-focused industry associations for example ITM & EuRALeadershipWillingness to challenge convention and develop more effective ways of doing thingsContinually seeks to enhance personal knowledge of the serviced apartment and wider business travel / relocation sectorsMaintaining a positive demeanor at all timesSetting the example with service, presentation and attitudeQualifications & RequirementsExperience:5+ years’ experience of the service apartment sectorCommercial awarenessAccount managementAccount developmentBusiness developmentPersonal relationships with top 10 clientsManagement of teams across geographiesSkills:Commercial awarenessProven customer service (outstanding)Great organisational skillsStrong communication skillsStrong presentation skillsNegotiation skillsDeep understanding of business travel technologies