Client Patient Coordinator, Surgery

Client Patient CoordinatorAt Austin Veterinary Emergency & Specialty (AVES), we have recently expandedadding new doctors, enhancing our services, and growing our departmentsnow operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital. As part of this continued growth, we're hiring for multiple positions across departments. We're seeking highly skilled, self-motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.Compensation: $22 -$24.50/hr. based on experienceBenefits:401(k) with matchingHealth, Dental, and Vision insuranceHealth Savings Account (HSA) / Flexible Spending Account (FSA)Life and Disability insurancePaid Time Off (PTO) and HolidaysEmployee Assistance Program and Discounts (including Pet Discount)Professional development and tuition assistanceUniform stipendRetirement planSchedule:Full Time Schedule: TBDJob Description Client Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy. ResponsibilitiesManage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflowAnswer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassionMonitor and respond to client emails; confirm upcoming appointments and provide necessary instructionsProvide outstanding client service while supporting a "Fear Free" environment for patients and their ownersMaintain clear, organized communication with clients, referring veterinarians, and internal medical teamsAssist practitioners by handling administrative tasks, allowing doctors to focus on medical careSupport patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointmentsDemonstrate strong multitasking and time management skills in a fast-paced clinical settingApproach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care teamCollaborate closely with specialists and support staff to improve workflow and patient outcomesUphold confidentiality, professionalism, and attention to detail in all aspects of the roleQualificationsHigh School Diploma or equivalentAt least 2 years of experience in a customer service role is required.At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.Culture builders team players eager to promote trust, collaboration, and a positive work environment.Adaptability individuals willing to go the extra mile to ensure the best patient and client experience.Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plusWhy Choose AVES?Work alongside a compassionate, dedicated team of veterinary professionals.Thrive in a dynamic, fast-paced environment where no two days are the same.Make a direct impact on the lives of pets and their families during critical times.Receive continuous training and growth opportunitieswe're passionate about teaching!Enjoy a competitive salary and benefits package.Why AVES? Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiologyand now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology. We've Moved! AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive. Our core valuesKindness, Integrity, Collaboration, and Consistencyare at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff. Nearby Communities AVES attracts Veterinary Technicians and Clinical Professionals from throughout the Austin metropolitan area and surrounding Central Texas communities, including:Austin, TXRound Rock, TXCedar Park, TXGeorgetown, TXLeander, TXPflugerville, TXHutto, TXKyle, TXBuda, TXLakeway, TXBee Cave, TXDripping Springs, TXLiberty Hill, TXManor, TXElgin, TXBastrop, TXAbout Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Candidates can confidentially submit their CV to Talent Acquisition Partner Craig at Craig.Rizzo@ethosvet.com Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.