About usBrady Solicitors is one of the leading law firms in property management. Growing from the ground up over the last 15 years, our client base is drawn from all over the UK and includes some of the largest managing agents.We offer a very supportive working environment in which individuals are encouraged to thrive and grow.Our culture reflects this and rewards teamwork to ensure our clients receive the best possible service, which is reflected in our awards and accolades both from within the legal profession and beyond.Job Purpose:To support the business and our referrers to maximise existing business and new opportunities for Brady Solicitors through effective client relationship managementPrincipal duties and responsibilities: • Build and maintain and own the effective mutual relationships with key decision makers across the allocated client portfolio• Identify opportunities to develop growth within the referrer portfolio and areas to improve service level delivery.• Through a partnership approach, develop a working understanding of the client credit control process, identifying ways to influence and recommend improvements• Work towards more accurate forecasting of instruction delivery, providing weekly updates in the LBA meeting and end of week pipeline discussions with the Director of Client Relations• Understand the Service Charge workflow in order to provide informed and accurate information and updates to referrers and clients• Early anticipation and escalating any referrer or client concerns, providing recommendations for appropriate remedial action• Delivery against targets both instructions and activities that drive meaningful client pipeline progression• Own the service delivery received by clients, ensuring that that any issues are identified at the earliest opportunity.• Ensuring regular feedback dialogue is in place with the allocated client portfolio• Liaising with the legal teams to ensure service delivery expectations are being met, owning the client relationship to ensure that matters are seen through to resolution keeping clients updated accordingly• Effective pipeline management and ensuring that the CRM database is up to date and accurate• Be aware of other services offered by Brady Solicitors, identify opportunities for cross referral within the allocated client portfolio• Working with Marketing to support events/networking and campaigns