Job Title: Client Relationship Manager

Location: Tempe or Phoenix AZ

Position Summary

• We are seeking an initiative-taking Client Relationship Manager to cultivate strong relationships with existing clients, farm additional opportunities for recruitment, and deliver exceptional results by driving candidate placements.
• This role is pivotal to our mission of client success and business growth, requiring someone with a proven ability to manage client relationships, expand business opportunities, and secure new client accounts.

Key Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts, ensuring exceptional service delivery and satisfaction.
• Collaborate with client hiring managers to understand their recruitment needs and secure additional job requisitions for our recruiting team.
• Maintain regular communication with clients to address challenges, align expectations, and ensure seamless staffing operations.

Accounting Growth and Farming:

• Build and expand relationships with client stakeholders to uncover new hiring needs and farm additional positions.
• Partner with internal recruitment managers and teams to prioritize and fill client job requisitions effectively.
• Strategically identify opportunities to increase placement volume and deliver measurable results.

Recruitment Support:

• Work closely with our recruiters to ensure client requirements are clearly met and aligned with the candidate's sourcing strategy.
• Facilitate the placement process by coordinating with clients, candidates, and internal recruitment managers to achieve successful outcomes.
• Address and resolve any issues that may arise during the recruitment process.

Business Development (New Logo Acquisition)

• Leverage industry knowledge and networks to identify and secure new client accounts for us.
• Develop and execute strategies to engage prospective clients and highlight our unique staffing solutions.
• Collaborate with the business development team to meet and exceed sales targets.

Performance Monitoring and Reporting

• Track and report on client metrics, requisition volume, placement success, and overall account performance.
• Provide insights and recommendations for continuous improvement in client and recruitment management processes.

Qualifications and Experience:

• Education: Bachelor's degree in Business, Human Resources, or a related field preferred.

Experience:

• Minimum of 3 5 years of experience in client relationship management, account management, or business development, preferably in the staffing or workforce solutions industry.
• Minimum of 3 5 years of experience partnering with staffing MSP clients.
• Proven history of farming additional business opportunities within existing client accounts.
• Experience in new client acquisition or securing "new logos" is a strong plus.

Skills:

• Strong interpersonal and communication skills with the ability to build lasting relationships.
• Excellent organizational and time-management skills to manage multiple clients and projects effectively.
• Purposeful mindset with the ability to meet and exceed targets.
• Proficient in using vendor management systems (VMS) such as Beeline, Magnet, Fieldglass, etc.
• Proficient in using ATS systems, CRM tools, and other recruitment technology platforms.