Client Service & Operations Associate

 Financial Planning Group is a comprehensive wealth management firm dedicated to helping individuals and families achieve their long-term financial goals. The firm provides personalized financial planning, investment management, and retirement strategy services tailored to each client’s needs. Team members collaborate closely with clients to deliver clear guidance and ongoing support. The organization values integrity, transparency, and client-centered service, creating a professional environment focused on consistent, high-quality results. Client Service & Operations AssociateWe are looking for a high-performing, detail-driven professional who takes ownership, thinks ahead, and executes at a high level. This role sits at the center of our client experience and operations, supporting advisors, managing critical processes, and ensuring nothing falls through the cracks.If you are someone who catches what others miss, follows through without being asked, and takes pride in doing things the right way, you will thrive here.What You’ll OwnClient Service, Onboarding & Applications (Core Focus)Own the end-to-end application and onboarding process across insurance, investment accounts, alternative investments, and financial planningGather, verify, and organize all client data required for applications with precisionPrepare, submit, and track applications to completion. Nothing stalls on your watchProduce and maintain all supporting documentation (RightBridge or equivalent)Proactively follow up on outstanding items with clients, carriers, and custodiansSupport financial planning onboarding, and invoicingDeliver responsive, professional client service at all timesOperations & Advisor SupportKeep advisors organized by managing calendars, meetings, and follow-upsSupport cash movements, distributions, and lending processes (securities-backed and insurance-backed loans)Prepare client reports, presentations, and annual review materials (CRIA and financial planning clients)Ensure all work meets compliance and documentation standardsCommunication & Client ExperienceAct as a reliable point of contact for clients (phone, email, and general inquiries)Draft, proofread, and manage professional client communicationsHelp maintain a consistent, high-quality client experience across all touchpointsMarketing & EventsSupport the execution of client events and appreciation initiativesAssist with marketing campaigns and client engagement effortsData, Systems & Process ImprovementMaintain clean, accurate client data within CRM and planning systems (e.g., eMoney)Keep audit-ready files and documentationIdentify inefficiencies and improve workflows—don’t just follow processes, make them betterWho You AreExtremely detail-oriented: You catch errors before they become problemsProactive: You don’t wait to be told what to doOrganized: You can manage multiple priorities without dropping the ballAccountable: You take ownership and follow throughProfessional: You communicate clearly and confidently with clients and team membersAligned with a client-first, team-oriented environmentWho This Is Not ForSomeone who needs constant direction or remindersSomeone who is comfortable doing the minimum requiredSomeone who struggles with organization, follow-through, or attention to detailQualificationsTechnical SkillsProficiency in Microsoft Office (Word, Excel, PowerPoint)Experience with CRM systems; eMoney preferred (or ability to learn quickly)Understanding of compliance and documentation requirementsExperience preparing RightBridge or similar application documentation preferredExperienceBackground in financial services or a professional office environment preferredSecurities licenses (Series 6, 7, 65, or 66) are a plus, but not requiredWillingness to learn and grow within the roleComplianceMust pass background check and fingerprinting requirementsPerformance ExpectationsHigh accuracy and efficiency across all client, application, and operational workStrong ownership mindset (tasks are completed fully and correctly)Consistent professionalism in all interactionsAbility to manage competing priorities in a fast-paced environmentOngoing improvement of processes and personal performanceCompensation & BenefitsCompetitive base salary based on experience ($44,000 to $75,000)Performance-based bonus opportunitiesPTO: 12 days annually (accrued after probationary period)Health Insurance stipendCollaborative, high-performing team environmentWhy This Role MattersThis role is critical to the success of both our clients and our advisors. You will have direct exposure to financial planning, operations, and client relationships, with the opportunity to grow into greater responsibility over time.If you’re looking for a role where your work directly impacts outcomes and where high standards are expected, this is it.