Summary

The Client Service Associate reports to all Advisors and the Chief Operating Officer and serves as the primary contact for customer relationship management and administrative account servicing. This position requires a strong understanding of the financial services industry and products and is critical in handling the day-to-day client management on behalf of the Advisors.

Essential Duties and Responsibilities

• Supports the advisors of a large book of business including managing client needs regarding service, administrative tasks and insurance underwriting
• Manage data and plans in financial planning software
• Responsible for client meeting preparation and follow-up including assembling requisite paperwork, account reviews, report generation and meeting documentation
• Identify sales and asset retention opportunities; including viable alternatives when traditional solutions may not apply
• Deepen client relationships and establish credibility and rapport both in person and via phone
• Clearly articulate complex concepts to customers in a simple and easy-to-understand manner (non-licensed individuals will not provide advice)
• Proactively communicating with clients and following up on all contacts assigned
• Ability to manage and prioritize multiple and competing priorities on a daily basis in pursuit of business objectives
• Active engagement in marketing and sales efforts on behalf of the firm; not required to build own book of business nor develop new prospects
• Commitment to culture requires a demonstration of professionalism, accountability, customer/client focus, and teamwork
• Other duties as assigned

Knowledge, Skills, and/or Abilities

• Strong understanding of financial services industry and diverse investment products
• Basic computer skills (Outlook, Word, Excel and Power Point) are essential
• Excellent communication skills, both verbally and in writing
• Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once
• Ability to build relationships with clients and internal partners and influence others without direct control

Education and/or Experience

• Bachelor’s degree in finance, accounting or related field
• The ideal candidate will have 3+ years of experience in the financial services industry, allowing for a strong understanding of broker/dealer operations and financial services products, including but not limited to: equities, bonds, options, mutual funds, annuities, insurance, and financial planning concepts
• Previous experience in the independent financial services culture preferred

Certificates, Licenses, Registration

• Series 7 and 63 preferred
• Series 65/66 preferred

Compensation

• Compensation is commensurate with experience and qualifications
• Potential for bonuses
• Matching 401(k) plan with the potential for profit sharing contributions
• Company paid group life, disability insurance and health insurance.