Client Service Professional

Seasonal Client Service Professional / ReceptionistAs a seasonal Client Service Professional / Receptionist at H&R Block, you'll be the welcoming first impression for every client. You'll manage client scheduling, support daily office operations, and work alongside a team of tax professionals. With training and support, this role can be a stepping stone into tax preparation or office leadership. This role is in-person and not remote.Responsibilities include:Greet clients warmly and create a welcoming, professional first impression as the face of the officeAnswer phone calls, schedule appointments, and match clients with the right tax professional based on their needsManage client check-in and intake processes, including scanning and organizing documentsMaintain office organization and cleanliness to support a smooth, professional client experienceCollaborate with tax professionals and team members to ensure seamless daily operationsHandle sensitive client information with confidentiality, discretion, and careRequired qualifications include:Experience working in a fast-paced, client-centric environmentStrong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionallyAbility to multitask and manage competing priorities throughout the dayOrganizational skills with attention to detail and follow-throughComfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)Availability to work evenings and weekends during tax seasonPreferred qualifications include:High school diploma/GED or equivalentPrevious experience in hospitality, call center, customer service or medical industriesPrevious experience in a receptionist, front desk, or administrative support roleExperience working in a tax office, CPA firm, or financial services environmentWhy work for us:At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.Pay range information:The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.Pay Range: $15.00 - $27.00/Hr.