Client Service Representative

Client Service RepresentativeWe are an independently-owned emergency hospital providing 24/7 critical and emergency care. We are a hospital with a strong team focus so our entire staff is important to us.As a client service representative, you will have the first and last interaction with our clients - the excellent communications and care you will provide to our clients, facilitated both effectively and compassionately, is important to us.What will you do:Answer busy telephones - answer lots of questions and transfer/redirect calls as neededCheck clients in and confirm informationManage client records, reports, and email correspondenceDiscuss payment options, process payments, set up third-party billingTake payments on estimates and invoicesAble (or learn) to identify "stat" emergencies with the help of technical staffSome administrative tasks and data entryMaintain a neat and clean lobbySome flexibility with work hoursPerks and benefits included (dependent on full or part-time):Health benefits, including medical (100% paid), dental and vision401k with Employer MatchPTO starts on 1st day (can start using after 60 days)Shift differentials and holiday payUniform allowanceEmployee pet discountsContinuing Education (yes, our CSRs get CE!)RequirementsWho are you:Strong customer service skillsExcellent verbal and written communication skillsYou like people as well as their pets. Patience, empathy, and understanding are required.Ability to remain composed in sometimes stressful and emotional situationsCritical thinking skills are keyYou are a compassionate listenerPrevious experience in a veterinary setting (emergency experience is a huge plus)Experience with EzyVet is a plus