Client Service RepresentativeVCA Loomis Basin Veterinary Clinic is looking for a full-time Client Service Representative to join our team. The ideal candidate will be compassionate, able to connect with people, and reliable. Previous experience in a veterinary hospital is a bonus!VCA Loomis Basin is a 24/7 emergency, specialty and general practice hospital. Our specialties include Oncology, Internal Medicine, Cardiology, Radiography, Critical Care, and Specialty Surgery. As a 24/7 hospital, we are looking for someone who can provide excellent customer service when owners are in distress and able to approach situations with a listening ear and empathy.VCA Loomis Basin is a quirky group of people who genuinely enjoy caring for our patients. We strive to create a workplace that is fun, safe, and rewarding. Our goals are that our associates feel seen and heard and that our clients leave feeling they received the best care for their furry family members.Essential Functions:Greeting visitorsAnswering telephonesScheduling and confirming appointmentsPlacing outbound calls for follow-ups and reaching out to prospective clientsPresenting and explaining fees, including processing paymentsAnswering questions regarding services and costManaging medical records, charts, reports and correspondenceQualifications:High School Diploma/GED or equivalentExcellent listening and communication skillsCompassion for pets and peopleas well as awareness and understanding of others' reactionsProven decision-making skills to choose the most appropriate course of actionThe ability to integrate new information into problem-solvingProficiency in Microsoft OfficeWillingness to work non-traditional hours, including nights, weekends and holidaysThe ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal wasteBenefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts, mental health resources, and more!We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.comCompensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $19 to $25 per hour.