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Client Service Technician

  • ... State of Montana
  • ... Polson, Montana, United States
  • ... Full time
  • ... Salary: 20.05 per hour
  • Posted on: Feb 05, 2024
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Client Service Technician   

JOB TITLE:

Client Service Technician

JOB TYPE:

Full-time

JOB LOCATION:

Polson Montana United States

No

JOB DESCRIPTION:

Client Service Technician (30320) - (24140392)


The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity for a dependable and motivated Client Service Technician in the Polson Office of Public Assistance.

Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The Office of Public Assistance administers state and federal policies and regulations to determine eligibility for public assistance programs. The Client Service Technician serves as the initial contact for the public and providers seeing services from OPA. This position provides information and assistance to individuals applying for services or expedited SNAP applications. This position also makes referrals as needed to food banks, human resource councils, and public housing. This is a great opportunity for someone with excellent customer service skills who is eager to serve the public.
The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

Knowledge of general office work and principles and practices of customer service.

A positive outlook, dependability, accuracy, and pride with your work.

Interpersonal, positive minded, time management, and organizational skills.

Ability to operate a personal computer and general office equipment as necessary to complete essential functions, including using spreadsheet, word processing, database, email, internet, and other computer programs.

Meet minimum qualifications:

High School diploma or GED equivalent.

Two years of job-related work experience in an office, receptionist, clinic, or related area.

Other combinations of directly related education and work experience may be considered on a case-by-case basis.

Preferred experience: Extensive customer service and computer experience that includes data entry and Windows based navigation. Experience working with tribal government entities and/or other organizations of native peoples.

For a full copy of the job description, contact Human Resources at HHSHumanResources@mt.gov.

How to Apply

To be considered for this position, please complete the online requisition.

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.
This position operates within an Indian Reservation. Per MCA 2-18-111, applicants claiming preference in hiring for employment due to being an Indian resident of the reservation must submit the preference in writing while the position is vacant.
This position is open until filled, with frequent screening of applicants. The first screening of candidates will take place on February 10, 2024.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $ 20.05 - 20.05 Hourly

Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.)
Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings: 1
Employee Status: Regular
Schedule: Full-Time
Shift: Day Job
Travel: No

Primary Location: Polson

Agency: Department of Public Health & Human Services
Union: Montana Federation of Public Employees

Posting Date: Feb 5, 2024, 10:44:56 AM
Closing Date (based on your computer's timezone): Ongoing
Required Application Materials: None

Contact Name: Colleen Rogan | Contact Email: crogan@mt.gov | Contact Phone: 406-444-4954

Position Details

POSTED:

Feb 05, 2024

EMPLOYMENT:

Full-time

SALARY:

20.05 per hour

SNAPRECRUIT ID:

S-1707480301-c881bb872792efd4ab3dd339ccb43615

LOCATION:

Montana United States

CITY:

Polson

Job Origin:

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Client Service Technician (30320) - (24140392)


The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity for a dependable and motivated Client Service Technician in the Polson Office of Public Assistance.

Our mission at DPHHS is to serve Montanans in their communities to improve and protect the health, safety, and well-being, and to empower independence. By joining our department, you will have the opportunity to perform meaningful work in public service to our state and its residents.

The Office of Public Assistance administers state and federal policies and regulations to determine eligibility for public assistance programs. The Client Service Technician serves as the initial contact for the public and providers seeing services from OPA. This position provides information and assistance to individuals applying for services or expedited SNAP applications. This position also makes referrals as needed to food banks, human resource councils, and public housing. This is a great opportunity for someone with excellent customer service skills who is eager to serve the public.
The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. In addition, DPHHS is the largest state agency with a wide range of advancement opportunities whether you are joining the workforce or have several years of experience.

Qualifications for this Career Opportunity

Knowledge of general office work and principles and practices of customer service.

A positive outlook, dependability, accuracy, and pride with your work.

Interpersonal, positive minded, time management, and organizational skills.

Ability to operate a personal computer and general office equipment as necessary to complete essential functions, including using spreadsheet, word processing, database, email, internet, and other computer programs.

Meet minimum qualifications:

High School diploma or GED equivalent.

Two years of job-related work experience in an office, receptionist, clinic, or related area.

Other combinations of directly related education and work experience may be considered on a case-by-case basis.

Preferred experience: Extensive customer service and computer experience that includes data entry and Windows based navigation. Experience working with tribal government entities and/or other organizations of native peoples.

For a full copy of the job description, contact Human Resources at HHSHumanResources@mt.gov.

How to Apply

To be considered for this position, please complete the online requisition.

Successful applicants will be subject to background checks relevant to the position and must pass reference checks before an offer will be extended. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply. For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact DPHHS Human Resources listed below.
This position operates within an Indian Reservation. Per MCA 2-18-111, applicants claiming preference in hiring for employment due to being an Indian resident of the reservation must submit the preference in writing while the position is vacant.
This position is open until filled, with frequent screening of applicants. The first screening of candidates will take place on February 10, 2024.

Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection.
Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.

Salary: $ 20.05 - 20.05 Hourly

Telework Eligibility: Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.)
Benefits Package Eligibility: Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings: 1
Employee Status: Regular
Schedule: Full-Time
Shift: Day Job
Travel: No

Primary Location: Polson

Agency: Department of Public Health & Human Services
Union: Montana Federation of Public Employees

Posting Date: Feb 5, 2024, 10:44:56 AM
Closing Date (based on your computer's timezone): Ongoing
Required Application Materials: None

Contact Name: Colleen Rogan | Contact Email: crogan@mt.gov | Contact Phone: 406-444-4954

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