Client Services Coordinator

Harvey Nash USA has been engaged to find a talented Client Services Coordinator for one of the world’s leading financial services and technology organizations.Job Title: Consultant- Client Outreach Quarterback / Client Services CoordinatorLocation: Onsite (Chicago, IL or Plano, TX or Fort Worth, TXDuration: 8 MonthsIndustries: Financial Services, Banking, Payments, Fintech, IT Services, ConsultingTop Skills: Project Coordination, Client Communication, Stakeholder Management, Excel, Issue TrackingDay-to-Day Skills & ResponsibilitiesCoordinate client outreach schedules, communication sequencing, and messaging in partnership with Relationship Managers (RMs).Communicate with clients and internal stakeholders to support program readiness and deliver a consistent, high-quality client experience.Manage outreach workplans, timelines, deliverables, and follow-ups to ensure tasks are completed by established deadlines.Track progress, dependencies, risks, and outstanding action items; proactively identify blockers and escalate issues as needed.Maintain accurate communication logs, action trackers, issue registers, and resolution documentation.Provide regular status updates to project managers, RMs, and cross-functional business teams.Triage client and stakeholder escalations, coordinate with appropriate teams, and follow through to resolution.Support client outreach meetings via Zoom and document key discussion points, decisions, owners, and next steps.Use Excel, SharePoint, and PowerPoint to maintain trackers, organize documentation, and prepare status reports.Must-Have Qualifications1–3 years of experience in project coordination, program coordination, client services, implementation coordination, or PMO support.Strong written and verbal communication skills, with the ability to engage professionally with clients and internal stakeholders.Demonstrated ability to manage multiple tasks, track deadlines, and drive follow-ups through completion.Experience maintaining action logs, project trackers, status reports, or issue-resolution documentation.Strong stakeholder coordination, organizational skills, attention to detail, and problem-solving abilities.Proficiency in Microsoft Excel and PowerPoint; familiarity with SharePoint or similar collaboration tools.Ability to work independently in a fast-paced environment and coordinate across multiple teams.Availability to work in alignment with US business hours and time zones.Nice-to-Have QualificationsExperience in financial services, payments, banking, fintech, or other B2B client-facing environments.Exposure to client onboarding, implementation, relationship management support, or service delivery.Experience coordinating client outreach campaigns, stakeholder communications, or virtual meetings via Zoom.Familiarity with project management methodologies, PMO processes, risk tracking, and escalation management.Experience using Microsoft Teams, Jira, Smartsheet, or similar project and collaboration tools.Ability to prepare concise stakeholder updates and management-level status summaries.EducationBachelor’s degree in business administration, Project Management, Communications, Operations, or a related field preferred.Equivalent practical experience in project coordination, client services, or operations may be considered.A reasonable, good faith estimate of the hourly wage for this position is $55 - $60 Hourly on W2, depending on experience and location.About UsHarvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.