Overview: We are seeking a dynamic Client Services Manager to enhance our client relationships and drive exceptional service delivery. This role involves leading a team of client service professionals, ensuring client satisfaction, and managing the overall client experience. The ideal candidate will possess strong leadership skills, a customer-centric approach, and a track record of improving client retention and service quality.

Responsibilities:

• Oversee daily operations of the client services team.
• Develop and implement strategies to improve client satisfaction and retention.
• Act as the primary point of contact for high-profile clients, addressing concerns and resolving issues.
• Collaborate with other departments to ensure seamless service delivery.
• Monitor and analyze client feedback to drive service improvements.
• Prepare and present reports on client service metrics and performance.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field.
• Proven experience in client services or account management, with a minimum of 5 years in a managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to analyze data and make strategic decisions based on findings.

Compensation:

• Salary: $80,000 - $100,000 per year, commensurate with experience.
• Benefits: Health insurance, retirement plan, paid time off, and professional development opportunities.