QualityPro Pest Wildlife Services, one of the highest-rated pest control companies in Westchester County, is looking for a proactive and detail-oriented individual to join our team as a Client Services Representative (CSR). In this role, you will play an integral part in shaping the customer experience and setting a positive tone for all future interactions. You will help maintain strong relationships between the company and its customers by efficiently managing a high volume of calls, answering queries, and providing solutions to meet customer needs. Your primary responsibilities include collecting contact information from prospective customers, explaining service offerings, preparing and sending quotes, and taking detailed, accurate notes on every account. You will also schedule and communicate with technicians, handle customer inquiries and complaints through phone calls, emails, and texts, and ensure customer satisfaction by resolving issues promptly. When necessary, you will escalate complex concerns to higher management while adhering to the company’s policies and procedures. #J-18808-Ljbffr