About the Role:

We're looking for a Customer Service Representative to serve as a trusted first point of contact for our customers. In this role, you'll handle order support, technical troubleshooting, and customer inquiries making a real difference every day. This is an excellent opportunity for someone with foundational customer service experience who is eager to grow in a collaborative, team-oriented environment.

What You'll Do:

• Provide timely, professional support to customers via phone and email
• Assist with order status, updates, and general customer inquiries
• Troubleshoot common product or installation issues using internal resources
• Resolve customer concerns from identification through to completion
• Enter and manage customer requests, warranty claims, and service cases in internal systems
• Update orders including delivery details, specifications, and addresses as needed
• Support returns, credits, and basic billing inquiries in partnership with internal teams
• Provide freight quotes and order-related information when requested
• Collaborate with engineering on complex technical issues
• Partner cross-functionally with sales, operations, and shipping to resolve issues
• Share customer feedback and recurring issues to help improve products and processes

What We're Looking For:

• High school diploma required; bachelor's degree a plus
• 1–2 years of customer service, administrative, or support experience
• Strong written and verbal communication skills
• Comfortable learning new tools and systems (CRM experience a plus)
• Detail-oriented with solid organizational and time management skills
• Ability to multitask and prioritize effectively
• Problem-solving mindset; curious and eager to learn
• Team-oriented, positive, and dependable attitude
• Proficiency in Microsoft Outlook required; Excel a plus

What We Offer:

• Welcoming, inclusive team culture that encourages diversity of thought
• Health benefits and 401(k) with company match
• Paid holidays and personal days
• Support for professional growth and development
• Collaborative environment where innovative ideas are welcomed
• Dynamic, talented team of creative professionals

Where: Hialeah, FL (On-Site)