Client Services Representative I Apply
Full job description
We are a comprehensive non-profit organization that serves older adults and people with disabilities in King County. Our mission is to partner with older adults to provide accessible and inclusive services so they can age their way.
We are currently seeking a part-time Client Services Representative I to join our Meals on Wheels (MOW) team in Seattle, WA.
WHAT will I do?
As a Meals on Wheels Client Services Representative I, you will call participants for their weekly orders, respond to program inquiries and requests, and complete other daily office duties to support the program. Youll belong to a team committed to helping homebound older adults maintain their health and independence with nutritious food, personal contact, and caring service.
Pay Rate: $22.90 per hour.
Work Schedule: Monday, Thursday, Friday: 8:30am - 1pm. Potential to work hybrid, in-office and remote, after initial in-office training. 13.5 hours per week, and ideally flexibility to work additional hours on occasion when needed.
Benefits:
- Paid sick leave.
- Employer paid 401k plan.
Responsibilities:
- Call clients for their weekly Meals on Wheels and Mobile Market orders.
- Respond to the routine MOW program questions and provide information on how to access agency services. Screen and assess the individuals needs. Connect with appropriate resources.
- Assist clients and the community by providing organization interpretation on policies and procedures. Provide explanations on MOW forms, pamphlets, and other materials.
- Communicate clearly, efficiently, and compassionately using phones, computers, and other web-based programs.
- Use computer applications and software to document and track client information, issues, and other related follow-ups or activities.
- May assist with processing payment for services and applying agency cash handling policies.
- May provide administrative support for the MOW program or department to achieve efficient use of information, equipment, and resources.
The Client Services Representative Requirements:
You must have:
- High School Diploma OR equivalent.
- Minimum one year (1) call taking and/or customer service experience.
Sound Generations is an equal opportunity employer, and we value our diverse workforce. We welcome everyone who is interested in serving our local communities. Please contact our HR Team at hr@soundgenerations.org for help with accommodations or if you have any questions.
HOW do I Apply?
Please visit: https://soundgenerations.org/careers/
Schedule: M, TH, F 8:30am - 1pm. Potential to work hybrid, in-office and remote, after initial in-office training. 13.5 hours per week, and ideally flexibility to work additional hours on occasion when needed.
