Job Title: Client Service Representative/Arbitration Specialist

Location: Ocoee, FL(Onsite)

Duration: 6 Months (Possible Extension)

Work Schedule:

• Monday – Thursday: 8:30 AM – 5:00 PM (30-minute lunch break)
• Friday: 8:30 AM – 1:00 PM
• Job Summary:
• We are looking for a dedicated and customer-focused Client Service Representative to join our Arbitration Hub team. In this role, you will act as the primary point of contact for customers, ensuring timely resolution of issues while delivering a high standard of service. The ideal candidate should be confident, detail-oriented, and capable of working independently with minimal supervision.

Key Responsibilities:

• Serve as the main point of contact for customer inquiries via phone, email, and chat.
• Handle a high volume of inbound and outbound communications efficiently.
• Identify, assess, and resolve customer issues promptly and effectively.
• Maintain accurate documentation of all interactions and resolutions within internal systems.
• Collaborate with internal teams (e.g., IT, Product, and other departments) to resolve complex issues.
• Communicate updates to all relevant stakeholders regarding ongoing issues.
• Build and maintain strong relationships with customers by providing guidance and support.
• Educate customers about products, services, and processes.
• Monitor and follow up on issue resolution, even when escalated to other teams.
• Assist in training and knowledge sharing across departments when required.

Required Skills & Qualifications:

• Excellent verbal and written communication skills.
• Strong customer service orientation and problem-solving ability.
• Ability to work independently and manage multiple tasks efficiently.
• Detail-oriented with high accuracy in documentation.
• Confident decision-making skills.
• Ability to remain professional in both positive and challenging situations.
• Strong teamwork and collaboration skills.