Job Description:

Position Summary
We are seeking a detail-oriented and customer-focused Client Services Representative to support daily operations within our title company. This role serves as a key point of contact for a broad and diverse client base, including borrowers, lenders, and title vendors. The ideal candidate is adaptable and comfortable communicating with different clients using a variety of communication methods while ensuring timely responses and accurate routing of requests.

Key Responsibilities

• Monitor and manage incoming communications via shared inboxes from borrowers, lenders, and title vendors

• Work with a wide client base that may have different expectations, communication styles, and preferred methods of contact

• Review emails and uploaded loan documents for completeness and availability

• Respond directly to inquiries when information is available and appropriate

• Forward emails or requests to the correct internal team when action is required, either via email or by creating system actions to route items into the applicable team queue

• Upload loan documents accurately into internal systems

• Answer incoming phone calls through assigned phone queues and provide professional, timely assistance

• Maintain clear, accurate, and consistent communication while adhering to company service standards

• Document all actions and communications according to internal procedures

Qualifications

• High school diploma or equivalent required; additional education a plus

• Previous experience in title, escrow, or real estate services preferred

• Strong written and verbal communication skills

• Ability to adapt communication style to meet the needs of different clients

• Ability to manage multiple inboxes, systems, and phone queues simultaneously

• High attention to detail and strong organizational skills

• Comfortable working in a fast-paced, deadline-driven environment